Compensation:
$76,296.54 - $95,370.68

Openings:
1

PeopleSoft ID:
10911

Department:
Student Affairs

Location:
EpiCenter

Position Summary:
The Director of Student Onboarding and Online Engagement leads the development and execution of a strategic student onboarding plan that focuses on providing high quality service and seamless transitions from application to enrollment. This position serves as a key leader in ensuring all preadmissions functional areas have processes, policies, technology, and resources necessary to optimize student enrollment access and success.

This position is responsible for the online student engagement platform including developing a comprehensive student engagement plan using the online platform.

Strong collaboration and coordination with departments across the college including but not limited to Admission and Records, Recruiting, Financial Aid, Business Office, Testing, Advising, and academic departments.

Responsibilities :
Works with key stakeholders to proactively create preadmission targets and adjust plans and strategies based on data analysis, review of application and enrollment trends, and other metrics to effectively reach student enrollment goals.

Directs preadmissions functions to ensure students who apply receive quality service and are guided through the process for a seamless transition from application to enrollment.

Streamline and refine processes to increase efficiency in the student onboarding process and ensure students move through the preadmission funnel successfully.

Collaborates with the college’s marketing department to develop and implement a comprehensive preadmissions communication plan for students.

Supervises the Enrollment Support team and the Coordinator for Orientation and Online Student Engagement

Implements team performance guidelines and goals. Meets with staff to review work activities and progress. Sets work priorities and focus direction.

Leads the New Student Orientation program. Coordinate with campuses and departments to plan and update content, schedule, and implement both the online and face-to-face components of orientation.

Create the strategic plan for the online student engagement platform and leads the implementation of measurable student engagement growth.

Contract Manager for the 3rd Party call center contract.

This is the fifth of six levels in the Student Support Professional series. The classification is responsible for directing the activities of an assigned oversight of a student services unit or program. Incumbents coordinate the activities of the area which includes supervision of staff; providing technical direction; resolving complaints/problems; ensuring compliance with regulatory and policy requirements; recommending improvements for service delivery and operating procedures; keeping abreast of current trends and practices; and assessing resource needs. Incumbents will develop strategies to accomplish goals, implement policies and procedures, and develop and monitor an assigned budget. Incumbents may need to perform professional level work within assignment and may supervise employees or student workers.

Requirements:
Education:
Master's degree in a related field to assigned area.

Experience:
Three (3) years of related experience.

• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.

Knowledge:
Management principles;

Applicable theories and principles related to area of assignment;

Strategy development principles and procedures;

Applicable federal, state, and local laws, rules, and regulations;

Program development and administration principles and practices;

Project management principles;

Budget administration principles;

Assigned department operations and functions;

Customer service principles;

Public relations principles.

Computers and related software applications.

Skills:
Monitoring and evaluating employees;

Prioritizing and assigning work;

Providing leadership;

Managing projects;

Analyzing and developing policies and procedures;

Ensuring compliance with applicable Federal, state, and local rules and regulations;

Interpreting and applying applicable laws, rules, and regulations;

Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and implementing recommendations in support of goals;

Resolving conflict;

Preparing and administering budgets;

Managing change and sensitive topics;

Planning, analyzing, and evaluating programs and services, operational needs, and fiscal constraints;

Using a computer and related software applications;

Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.

Physical:
Positions in this class typically require: reaching, standing, walking, grasping, feeling, talking, hearing, seeing and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Responsibilities:
These duties are a representative sample; position assignments may vary.

Potential Frequency

1.

Manages staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment; and making hiring, termination, and disciplinary recommendations.

Daily

10%

2.

Develops, implements, and evaluates departmental programs,

procedures, strategies and goals; maintains, updates, and ensures

procedural compliance for programs.

Daily

20%

3.

Facilitates, leads, and/or participates in meetings, proceedings, and

committees; represents the department at campus meetings and

conferences; serves as a liaison between departments, external

organizations, the general public, and other agencies.

Daily

20%

4.

Directs and participates in the preparation of departmental budgets,

financial reports, and financial aid/governmental loan budgets;

monitors revenues and expenditures.

Daily

10%

5.

Identifies and resolves problems in assigned department; ensures

consistent application of rules and regulations, and handles complex and high-level student service complaints or issues.

Daily

20%

6.

Performs research and makes recommendations on strategies,

activities, and timelines associated with recruitment, enrollment,

admission and financial aid.

Daily

20%

7.

Performs other duties of a similar nature or level.

As Required


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