Enrollment Operations Associate Job Description

Story:

Duet is a non-profit based in Boston that partners with Southern New Hampshire University (SNHU) to help working adults from across Eastern New England earn college degrees quickly and affordably. Duet has helped students earn more than 500 associate and bachelor’s degrees from SNHU to date. With a proven model, Duet is now investing in building out its team that will recruit, enroll, and coach more students.

Objective:

Students enroll in SNHU with Duet to save time and money earning their college degree. Broadly, the role of the Enrollment Operations Associate (EOA) is to assist the Academic Team at Duet in its day to day operations in support of this work. We are seeking a team member for this role who is motivated to work as part of a team and be available for in person connections with students.

Academic Team Structure:

The Academic Team is composed of a group of Academic Coaches who work directly with students as well as staff members who focus on programmatic development (the Program Development Group). The Academic Team is led by the Chief of Degree Attainment. The Enrollment Operations Associate will report directly to the Director of Retention, who is a key contributor in the Program Development Group. The Director of Retention is responsible for helping students prepare for enrollment, navigate billing and financial aid situations, and for providing guidance to the Academic Team around this work. The Enrollment Operations Associate will join the Director of Retention in this work.

The Day to Day:

We organize our work around coaching students to fast and affordable completion of associate and bachelor’s degrees and coaching students towards good paying career-track employment opportunities. The Program Development Group’s workflow crosses both buckets of work but primarily focuses on supporting the day-to-day operations of Academic and Enrollment coaching. As a member of this group, the Enrollment Operations Associate will support those core functions in numerous ways including but not limited to the following:

• Staffing the Director of Retention’s work on various calendar-driven projects including but not limited to
• Helping students complete FAFSA applications
• Helping students who have taken time off to re-enroll

• Contributing to the work of personalized communications to students.
• This might include tasks such as drafting emails, stuffing envelopes, mass texts, and mailing care packages

• Staffing our Downtown Boston office space 5 days a week. This is not a remote role.
• Assisting the Director of Retention specifically and all members of the leadership team at Duet on an as-needed basis

Skills, Experience, and Attitudes:

• Unwavering commitment to the mission of Duet including a deep belief in the idea that all of our students can earn a college degree and a path to a career-track job.
• An interest in, and experience working with, students from a wide range of backgrounds and ages.
• A comfort with information systems. Experience with Salesforce and MS Excel/Google Sheets are ideal.
• An interest in and ability to engage with and understand college-level academic coursework.
• A proven ability to quickly build meaningful relationships.
• Willingness and ability to work some weekend and evening hours.
• 2+ years of professional experience.
• Mature interpersonal style, ability to interact and relate well with a range of people from diverse backgrounds.
• Excellent attention to detail, ability to work both independently and as part of a team in a fast-paced environment.
• Top-level written and verbal communication skills

Compensation and Benefits:

In addition to a competitive salary, Duet offers generous benefits including medical, vision, and life insurance.

How to Apply:

If you are interested in applying for this position, please send your resume and a thoughtful cover letter to hiring@duet.org.

What we mean by Coaching at Duet:

Our students are smart and hard-working and care deeply about graduating from college. Yet, almost all of our students have come to us having tried college once or twice or even three times in the past without ever earning a degree. We believe this is because the design and cost of most colleges do not work for people who have jobs and/or families they need to take care of. We partnered with SNHU because they have developed a new way of earning a college degree that breaks down many of the typical barriers (namely, cost and scheduling) associated with traditional college.

So, what is the purpose of Duet’s coaching? Well, nobody flinches when the most successful people hire coaches to get better. Senior executives at big companies hire coaches. Teachers have coaches. Even Tom Brady hires a personal trainer. Successful people rely on experts to push them, give them feedback, and be in their corner and help them keep their eye on the prize (especially when the prize is far away!). This is what Duet’s coaching, when done well, accomplishes for students. Senior academic coaches help their students navigate tough academic or technical challenges, remind them why they are doing this hard work in the first place, keep them on track, and push them to get more done than they otherwise would have on their own – just like when Tom Brady’s trainer gets him to do that extra push up.

Job Type: Full-time

Pay: $58,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

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