Enrollment Services Specialist Job at Germanna Community College
Posting Summary
Working Title
Enrollment Services Specialist
Role Title
Education Support Spec II
Role Code
29143-SW
FLSA
Non-Exempt
Pay Band
03
Position Number
297W0207
Agency
Germanna Community College
Division
Germanna Community College (Div)
Work Location
Fredericksburg - 630
Hiring Range
$15.75-$18.61 per hour, state benefits do not apply
Emergency/Essential Personnel
No
EEO Category
E-Paraprofessional
Full Time or Part Time
Part Time
Does this position have telework options? -Telework options are subject to change based on business needs-
Does this position have a bilingual or multilingual skill requirement or preference?
Work Schedule
Mon – Thu 8:00 am – 7:00 pm, Fri(Virtual) 8:00 am – 12:00 pm, Sat(Virtual) 9:00 am – 2:00 pm, hours will vary with a maximum of 29 hours per week.
Sensitive Position
No
Job Description
Germanna Community College is a public, open access institution of higher education in the Virginia Community College System. The College is a dynamic learning organization that serves as a Germanna regional leader and preferred partner where quality learning experiences enable students to participate effectively in the social, economic, political, intellectual, and cultural life of their communities. Germanna Community College is centrally located in Fredericksburg, VA between Washington D.C. and Richmond and between the Blue Ridge mountains and the Chesapeake Bay. Full of history, the area offers a community rich with diversity, the arts, technology, vineyards, hiking, canoeing/kayaking, and many other activities.
Germanna Community College is seeking a part-time customer service professional to work in the Enrollment Lab and Student Help Desk within Enrollment Services. These positions work directly with students with one position available at the Daniel Technology Center (DTC), and one at the Fredericksburg Area Campus(FAC)/Barbara J. Fried Center (BJFC). These positions work part-time at no less than 29-hours per week.
Germanna Community College is seeking a part-time customer service professional to work in the Enrollment Lab and Student Help Desk within Enrollment Services. These positions work directly with students with one position available at the Daniel Technology Center (DTC), and one at the Fredericksburg Area Campus(FAC)/Barbara J. Fried Center (BJFC). These positions work part-time at no less than 29-hours per week.
Flexibility and a willingness to work at other locations, as needed, is a must. This position operates in a fast paced and complex educational environment. The ideal candidate will understand the importance of identifying prospective students and responding in a timely fashion to convert those interested from prospect to applicant. If you enjoy helping students reach their educational and career goals, then this is the job for you!
Major Duties and Responsibilities:
Major Duties and Responsibilities:
- Provide students with assistance in system access, admissions onboarding, registration, and financial aid
- Make regular referrals to Counseling, Advising, Accessibility Resources, Veteran’s Affairs, Testing, and other support services
- Assist students with their schedules, conduct email, text, and phone outreach
- Support students both in-person and online, respond to email, and process documentation for students
- Provide excellent customer service
- Provide timely follow up
- Troubleshoot any barriers the student may have in onboarding as well as outline the onboarding process for new students
Employees must be able to work strategically with diverse colleagues, students, and community members with a commitment to diversity as a learning outcome to be culturally respectful, professionally competent, and civically responsible.
Diversity, equity, and inclusion are core values of Germanna Community College. We recognize our responsibility to create, maintain, and nurture an academic and social environment that respects the diversity of people and ideas. We are committed to being an inclusive community that respects all cultures, experiences, and abilities and that prepares individuals to thrive in a global society. An
EEO
/AA Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability. Germanna is an Equal Opportunity Employer/Veterans/Disabled.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability. Germanna is an Equal Opportunity Employer/Veterans/Disabled.
Germanna is a federal contractor requesting priority referrals of protected veterans for our job opportunities.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Johnathan Scheiterle by phone at 540-423-9056 or by email jscheiterle@germanna.edu.
If you would like to see a copy of our Affirmative Action Plan please contact Barbara Hall by phone at 540-834-1067 or by email bhall@germanna.edu.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Johnathan Scheiterle by phone at 540-423-9056 or by email jscheiterle@germanna.edu.
If you would like to see a copy of our Affirmative Action Plan please contact Barbara Hall by phone at 540-834-1067 or by email bhall@germanna.edu.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
- High School Diploma or equivalent
- Proficiency in Microsoft Office
- Excellent problem-solving skills
- Effective customer service skills
Preferred Qualifications
- Associates Degree
- Knowledge of Germanna institutional policies and procedures
- Experience working with students in higher education
- Bilingual in a language common to our service region
Operation of a State Vehicle
No
Supervises Employees
No
Required Travel
May require travel to all campus locations
Posting Detail Information
Posting Number
WGE_1378P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
04/06/2023
Job Close Date
04/20/2023
Open Until Filled
Agency Website
Contact Name
Johnathan Scheiterle
Email
JScheiterle@germanna.edu
Phone Number
540-423-9056
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link:
Additional Information
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
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