Enterprise Customer Success Manager Job at Bridgestone Americas
Bridgestone Americas Nashville, TN 37219
Azuga, a Bridgestone Company, is a mission-driven team committed to remaining the fastest growing enterprise fleet management mobility solution in the industry. With vehicle GPS fleet tracking, safety camera solutions, driver safety and vehicle diagnostics for small business and enterprise fleets, our fleet management system, and therefore our teams, are helping fleet managers and drivers make smarter decisions when it comes to vehicle maintenance, cost-savings and safety.
We are a group of builders and doers - building the foundations of a dynamic marketing team and marketing strategy to deliver amazing results for our customers and our sales partners. We are a team with a strong commitment to customer-driven innovation, data-based decision making and a commitment to learning through experimentation. As a part of Bridgestone, the opportunities can be endless across the broad spectrum of businesses in the Bridgestone portfolio. If this is your type of work and the type of environment you want to work in, we encourage you to explore our job opportunities.
Job Category
Position Summary
** This position has the option to be a remote opportunity ** Pay Range: $45,000.00 - $82,000.00
Responsibilities
Proactively manage assigned accounts with retention activities, account management, and achieve retention target
Be an Azuga solution Subject Matter Expert, including all supporting solutions and systems
Assess customers current level of service and help customer gain greater value from the Azuga solution
Develop a long lasting trusted advisor relationship with assigned accounts and customer stakeholders
Conduct regularly scheduled calls (Weekly, Monthly, Quarterly) with key stakeholders
Conduct Quarterly Business Reviews
Proactively monitor customer health to asses churn risk
Escalation point of contact and quarterback escalations and priority issues
Plan and organize time effectively to allow optimal frequency of outbound customer calls to achieve required metrics
Update and Manage CRM/CTI tools for all assigned customers
Problem Solving and Troubleshooting
Collaborate with cross functional teams
Invest time in training and personal development
Specific Job Skills
Strong written and verbal communication skills with the ability to communicate effectively at all levels
Must have a positive attitude with a courteous and professional demeanor
Strong conflict resolution skills
Must be able to work with a diverse culture
Ability to work within a fast-paced, change-embracing corporate culture
Must be detail oriented while maintaining thorough follow-through
Ability to multitask, prioritize and manage time effectively to meet aggressive timelines
Ability to use independent judgment to handle customer issues efficiently
Customer centric orientation with experience in managing multiple stakeholders
Ability to interpret data to find and present trends, value, and ROI
Excellent listening and presentation skills
High level of attention to detail
Recurring work situation to occur with regard to account interactions and management. Must have the ability to “think on your feet” and build confidence with customers. Regular communication with executive level, enterprise customers to help build and maintain strong working relationships. Operates independently with minimal supervision and may have to use a high degree of creativity to accommodate customer needs. Fulfills the needs of customers by providing services through the use of phone and online meetings. Contacts sometimes contain confidential/sensitive information and discretion is a must.
Minimum Qualifications
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
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