We are one of the largest business consulting firms in the Philadelphia and Pennsylvania area. We are recognized for our innovative customer service techniques and our unmatched ability to drive client satisfaction. Our mission is to provide every customer with the products and services they desire in a unique and impressionable manner. Our Entry Level Customer Service Representatives take their time to relate and understand the individual needs of our customers and clients.

Our team’s success has stemmed from their integrity, positive mojo, and a healthy dose of humor. The ideal Entry Level Customer Service Representative will embody our competitive spirit with a strong desire to achieve financial freedom and professional growth.

Entry Level Customer Service Representative Responsibilities:

• Deliver effective and engaging product presentations by providing unmatched customer service and support
• Represent our company and Verizon’s brand with professionalism, poise, and confidence
• Guide new customers through product selection seamlessly by answering all customer questions and addressing concerns with the utmost professionalism and confidence
• Attend all meetings promptly and be prepared to share input to fellow team members on new sales techniques that can drive revenue and improve customer service satisfaction rates
• Grasping product knowledge, promotions, and core company values to better educate customers on what we have to offer
• Using problem-solving skills to overcome any objections and finding solutions to bolster customer service margins
• Maintain customer satisfaction ratings by engaging openly and active listening to consumer's concerns and needs

Entry Level Customer Service Representative Skills and Requirements:

• Has a passion for learning and growing their customer service and business knowledge, keeping an open mind for new techniques and products
• Has self-motivation to achieve and surpass any goals put in their path
• Has a charismatic and outgoing personality
• Has the capability of presenting and public speaking in a confident and professional manner
• Has determination and natural grit to succeed and overcome obstacles with little to no supervision
• Has a willingness to drive customer satisfaction and take ownership of new accounts
• Has a proven track record of overturning objections with ease
• Has prior experience as a Sales Representative, Customer Service Associate, Entry Level Account Manager, Client Relations, or other similar backgrounds

Job Type: Full-time

Pay: $42,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Philadelphia, PA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person

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