Summary of Primary Function:

The Application Coordinator will work side by side with physicians, nurses, therapists, billing office staff and more to configure our software, help people to lead and manage change, and ultimately transform the way BSMH provides healthcare across the ministry. The Application Coordinator (AC) participates in the development and design the application(s) for which the incumbent is responsible and is required to gain an in-depth knowledge of the application(s). The AC will be knowledgeable about organizational policies, procedures and business operations, and the area of business they are representing and the functionality available in the application(s).

Essential Job Functions:

• Knowledgeable of all aspects of the operational areas that they are representing
• Assessing implementation strategies and the impact those strategies will have on workflows and operations
• Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing.
• Use expertise to create critical, technical documentation of service requests.
• Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software.
• Perform maintenance tasks (error queues, reviews, etc.) and participate in development, execution, and sign off of system testing.
• Develop and maintain detailed documentation on system configurations and technical components.
• Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.
• Maintain regular communication with and collaborate with client support representatives, client's business community, and end users to ensure the system meets the client's business needs.
• Provide application expertise to the client team and advisory groups to facilitate discussions and decisions.
• Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Employment Qualifications:

• High school diploma (required)
• Bachelor’s Degree in Health Information, Business, or Computer Science (preferred)
• Education as a Medical Lab Technician, Clinical Laboratory Scientist, or Medical Technologist (preferred)
• EPIC Certification (preferred)
• 1+ years healthcare software implementation
• Proficient in utilizing lab terminology and/or working in a laboratory environment including bench work.
• Ability to absorb complex technical concepts and communicate them to a non-technical audience.
• Coordinate day to day activities of team members.
• Ability to delegate effectively.
• Outstanding prioritization, follow-up, and communication skills required.
• Ability to research, organize, analyze and synthesize data to support effective decision making.
• Effectively navigate shifting priorities, demands, and timelines in a fluid environment.
• Experience in managing projects and leading meetings.
• Excellent at providing and receiving feedback regarding job performance.
• Willingness to travel throughout BSMH ministry and trusted clients.
• Efficient in Microsoft products, including Excel.
• Experience with implementing clinical information systems and/or large-scale and complex standardization and implementation of an ERP is highly desirable.

• Combination of post-secondary education and experience in lieu of a degree.

• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com