Job Brief
Field Service Representative - Texas

About Air Techniques, Inc.
Founded in 1962, Air Techniques, Inc. set out to manufacture first-rate products for the dental industry. Over 58 years later, Air Techniques has grown from a small company into a successful corporation. At our New York headquarters, we design and build two main groups of products: utility room and digital imaging products. Our products are manufactured in a vertically integrated factory where compliance with the Food and Drug Administration Good Manufacturing Practices is paired with stringent Quality Standards. In-house engineering staff designs our products for the dental market. We are proud to maintain the ISO-13485 registration certification which reinforces our pledge to quality and customer satisfaction. At Air Techniques, we have earned our reputation in the dental industry through our commitment to quality and ensuring customer satisfaction. We are proud that Air Techniques represents superior quality to dealers and dentists worldwide.
**General Description:
The Field Service Representative is responsible for providing technical support at the dealer and dental practice - assists with demonstrations service calls, installations, and trains customers and dealer personnel.
This position is required to assist the sales efforts by overseeing installation ATI product and training customers in their uses at customer sites. The primary focus is to provide technical expertise to support the selling effort and customer service of the region, including solving customer and regional problems.

• Deliver technical support, installation assistance and technical advice to the dealer and dealer branches as needed
• Visit customers when cases are escalated by Sales, Product Managers, Engineering, for difficult and unique cases to determine root cause and ensure improper installation is not a factor and facilitate RMA process as needed
• Diagnose mechanical and system failures using established procedures and perform basic customer network installs.
• Determines parts, supplies or tools to be ordered to complete service requests.
• Deliver Initial Training on product fit and function, as well as, software interface and features to end users at the dental practice
• White glove service on more complex installs that could include, intra-oral and panoramic x-ray systems.
• Field support for Key Opinion Leader (KOL) and Test Sites.
• Through regular visits with dealers and branches, identify product and technical training needs.
• Training and Co-Travel with dealer field techs and ATI sales force
• Align training plans with the central training department in Melville

Work Experience Requirements:

• AS Degree, Technical School or equivalent level of business experience
• At least 5 of years experience as a field service technician or field repair technician in a dental/medical environment required.
• Experience with basic tools as well as a basic working knowledge of mechanical and electrical systems required
• Imaging/PC experience required, network knowledge preferred
• Previous X-Ray experience preferred
• Experienced in solving product issues at dentist offices under time pressure
• Must be able to travel at least 80% of the time
• Valid driver’s license and clean driving record required
• Must work well independently in the field as well as with a team
• Electrical, schematic reading, plumbing, mechanical or carpentry skills are helpful.
• Excellent troubleshooting capabilities combined with excellent mechanical and electronic aptitude to resolve product issues
• Strong customer service skills and focus
• Ability to rapidly learn new products, systems and tools
• Proven administrative, organization and time management skills
• Excellent oral and written communication
• Strong interpersonal skills
• Must be able to lift 100 lbs.

Job Type: Full-time

Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.