Job Summary:

This position supervises the Center Front desk staff, ensuring the desk is staffed at all times during the operational hours, which are currently:

Monday through Thursday 5 a.m. – 10 p.m.

Friday 5 a.m. – 9 p.m.

Saturday and Sunday 7 a.m. – 5 p.m.

Additionally, the position will ensure that the front desk is staffed before facility opening each day as well as closing the facility each evening. The position is also responsible for ordering retail products for resale. This position’s primary function is to supervise front desk operations to ensure member check-in, support group exercise check-in, retail sales as well as building wayfinding.

Key Responsibilities:

Front Desk:

• Schedules staff to ensure coverage of front desk at all times, and that all policies and practices are adhered to by front desk staff.
• Assigning tasks as necessary and providing oversight to quality of work and outcomes.
• Opening/closing the facility, in conjunction with other front desk staff; covers front desk shifts that cannot be filled.
• Trains staff on all job functions, including, but not limited to, cash and credit card procedures and cash drawer management, scheduling of ancillary fitness center services, correct flow for receiving and directing guests, and other tasks.
• Works with Center operations to ensure compliance with all cash handling procedures.
• Participates in staffing the front desk as 50% of FTE.
• Monitors those entering the Fitness Center to ensure active, in-good-standing members are only allowed in the facility.
• Using the Center Point of Sale system, processes payment for various POS transactions (e.g., retail sales, past-due payments, and gift card sales).
• Provides wayfinding and information to others entering the Center.
• Accept package deliveries and ensure timely communication to package recipients.
• Trains staff on established procedures (e.g., point of sale system, phone system, emergency procedures, phone, wayfinding).
• Ensures staff are consistently trained and demonstrate proficiency in all front desk tasks and retrain as necessary.
• Orders front desk and fitness center supplies as needed.
• Performs administrative duties as required.

Retail Sales:

• Sets up new retail products in the point-of-sale system; keeps products current in the system.
• Ensures appropriate sales tax is collected for applicable retail products.

Why Join Us:

About the CU Anschutz Health and Wellness Center:

The CU Anschutz Health and Wellness Center resides within the School of Medicine at the University of Colorado Anschutz Medical Campus. The Anschutz Health and Wellness Center (CU AHWC) is an interdisciplinary center whose overarching goals are to have an impact on the campus while building towards sustainability. Either of these alone is insufficient. We strive to achieve both. Top researchers work side-by-side with clinicians to develop and deliver wellness and weight loss programs and work with patients, providers, students and trainees, employees, researchers to take these programs beyond the walls of the center into communities. The mission of the center is “to collaborate with campus partners to develop and deliver programs and services targeting physical activity, nutrition, and mental wellbeing that enhance the lives of people who come here.”

The vision of the center is “a campus where wellness is a foundation of everything we do.” All endeavors at the center are focused on this vision. An integrated approach with a shared philosophy is core to the development of the center’s programs. These programs strive to involve every area of the business, including wellness clinic services, the fitness center, and the metabolic and demonstration kitchens. Without this integration, it is not possible to achieve the vision that catalyzed the development of the center. The center serves as a “learning lab” for creating a model of standard care for wellness centers that can be replicated and exported.

The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off – vacation, sick, holidays and more. To see what benefits are available, please visit:

Diversity and Equity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty, and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications:

Minimum Qualifications:

• Three (3) years of previous customer service experience in a high-volume environment.
• Two (2) years of previous experience as a supervisor.
• Experience working with point-of-sale systems.

A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Bachelor’s degree in a relevant field.
• Three (3) or more years of previous customer service experience in a high-volume environment.
• Previous customer service experience in a fitness center.
• Experience working with Club Automation member management and point of sale software.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Outstanding customer service skills.
• Attention to detail.
• Demonstrated commitment and ability to advance diversity and inclusion.

Conditions of Employment:

• Obtain a CPR/AED/First Aid certification within 30 days of hire.
• Ability to lift/push/pull up to 25lbs.
• Ability to sit and stand for long periods of time, frequently walk, bend/stoop, and execute repetitive motions.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position.

2. Curriculum vitae / Resume

3. Three to five professional references including name, address, phone number (mobile number if appropriate), and email address.

Questions should be directed to: Timothy Holan, timothy.holan@cuanschutz.edu

Screening of Applications Begins:

Screening of applications begins immediately and continues until position is filled.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $44,928.

The above hiring range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator:

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date. Information regarding this requirement, and exemptions can be found at:

Unit-Specific Exemptions:

• Anschutz Campus – Accommodations may be granted for medical or religious reasons.

The University of Colorado seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty, and staff of diverse backgrounds.