We offer our Managers:

• A competitive salary of $56,000 to $65,000 annually.

• Over 3 weeks of Paid Time Off may be accrued during the first year of employment.

• 8 Paid Holidays.

• 401(k) plan with company match up to 7%

• Health & Life Insurance.

• Tuition reimbursement up to $5250/year and professional certifications.

• Complimentary AAA membership (inclusive of product & service discounts).

The primary duties of the Roadside Assistance Club Fleet Manager are to:

• Continually deliver the best member satisfaction performance metrics in the Club at a highly competitive cost.

• Evaluate trends in the region and define a strategy to integrate visionary solutions to positively influence the enterprise. Accountable and responsible for ensuring the maximum safe and efficient utilization of all assigned club associates and resources on a 24 hour a day, 7 day a week basis including all recognized holidays and during weather events and emergencies.

• Direct reporting levels to include but not limited to 1-3 Supervisors, up to 60 front line staff and club owned vehicles. Any variance from this guideline is at the discretion of the Managing Director.

• Working independently and with no direct supervision, the Club Fleet Roadside Assistance Manager has the authority to make decisions and implement strategies to positively influence the performance of his / her assigned fleet.

• Manage the complexity of the competing goals of exceptional service delivery and cost of operations to provide that exceptional service level consistently.

• Provide and demonstrates leadership in the area of personnel to include recruitment and retention, associate development and coaching, training and motivation, evaluation, effective communication and performance management.

• Develop annual budgets for departments and on a continuous basis, analyzes budget and technical reports; interprets and evaluates staff reports. Oversee the accounts payable and receivable functions in accordance with company and business line guidelines.
  

Minimum Qualifications:

• Must possess a strong managerial and technical background at a level normally acquired through the completion of a Bachelor’s Degree or equivalent, and 5-7 years of experience in a high-volume, customer service environment, with at least 2-4 years in a Manager role or demonstrated equivalent skill.

• Required satisfactory completion of nationally recognized towing certification program such as the International Institute of Towing and Recovery (IITR) or Towing and Recovery Association of America (TRAA) light and/or medium duty courses (may be completed within one (1) year of appointment to position). Required satisfactory completion of nationally recognized/ certified Roadside Problem Solving Technician training. (May be completed within one (1) year of appointment to position). Required satisfactory completion of nationally recognized / certified Battery Technicians Course. (may be completed within one (1) year of appointment to position).

• Ability to possess and maintain a valid Driver’s License, supplemented by a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

• Advanced knowledge and ability to work with automotive computer equipment, mobile technology, telecommunications and software applications.

• This position is considered Emergency Personnel (incumbent in this position is on call as needed, reporting to work during inclement weather and other types of emergencies).

• This position is "on call" on a 24/7 basis and requires working beyond normal business hours as necessitated by weather or business conditions.