We are offering the opportunity to become part of an established and well-respected local veterinary practice. Pieper Veterinary is in the unique position of being able to offer the resources of a large practice with the values and culture of a small, family-owned business. We are seeking a qualified candidate to lead and supervise the Surgery, Imaging & Sterile Services teams at our Middletown hospital.

Under the direct supervision of the Specialty Manager, the Floor Supervisor is chiefly responsible for the day-to-day guidance and supervision of the Surgery, Imaging & Sterile Services teams. The position of Floor Supervisor may also encompass all the duties as a technician/assistant, within the departments, and/or position with the added responsibilities of supervision and training of department members during assigned/scheduled shift. Additionally, you are required to adhere to all hospital directives and protocols and maintain the highest ethical, moral, and professional standards and model a pleasant, respectful, and productive doctor-staff and staff-staff relationship.

Leadership Requirements: As a member of the leadership team the Hospital Supervisor must consistently:

• Demonstrate reliability and commitment to the team and the hospital
• Treat direct reports and all staff members with respect and in a supportive manner
• Be an active problem solver, determine system improvements and help implement change
• Remain flexible to hospital needs
• Cooperate and pitch in to help wherever needed
• Communicate effectively to clients and team members
• Have compassion for animals and their owners and understands the stress that patients and clients endure.

Team supervision and development

• Assists in the supervision of staff, during their shifts.
• Delegate and manage employee task assignments.
• Resolve informal employee complaints and effectively present/escalate employee issues to management for counseling and disciplinary actions.
• Responsible for managing the disciplinary process in conjunction with Hospital Manager & HR support & direction where necessary
• Responsible for communicating job expectations, evaluating performance and team contributions, planning, and reviewing compensation actions, enforcing policy and procedure, and providing feedback, documentation and progressive discipline as needed.
• Responsible for conducting interviews/working interviews as appropriate.
• Assist and oversee all on-boarding and training of new neurology employees. Ensure phase training is being worked on and completed over the 90-day introductory period.
• Responsible for completing 30/60/90-day reviews and reporting feedback/documentation.
• Conducting bi-weekly meetings between doctors, department leads, and support staff as needed.
• Conducting monthly, all-staff meetings for teams.
• In charge of making sure support staff schedules are completed at least one month in advance.
• In charge of completing any necessary on-call schedules at least once month in advance.
• In charge of creating monthly on-call list for payroll adjustments.
• In charge of bi-weekly payroll for the staff.
• Coach, develop and maintain a process for skill development of direct reports by providing teams with effective goal setting, delegation, and communication.
• Build and maintain respectful, positive working relationships with staff, supervisors, and the public by communicating effectively, listening actively, practicing empathy and patience, and motivating the teams to collaborate.
• Attend leadership training as required for continued professional development.
• Must be able to work rotating schedule that includes weekends and holidays.
• Recommend /present process improvement ideas to management.
• May be required to make client calls when related to the departments covered.
• Will be required to join the Leader on Duty rotating weekend schedule. As part of LOD program, you will be required to cover a holiday from time to time along with the rest of the group.
• Oversee policies regarding employee pets, uniforms, and personal appearance.

Floor operations/workflow:

• Oversee the cleaning and maintenance of all shared work areas.
• Monitor staffing levels for each shift; that support staff are arriving and leaving on time, managing lunch breaks, and controlling overtime.
• Fill shift vacancies when a support staff member calls out (May be needed to jump in and help, when staff shortages threaten consistent workflow).
• Coordinate with Central Inventory, doctors, leads, and the Specialty Manager to oversee ordering of instruments, surgical equipment, and other items needed for department workflow.
• Maintain all equipment in good working order and submission of tickets for repairs/replacement.

• Develop and maintain a list of slow time tasks for staff to engage them in productive work during slow periods.
• Direct all staff continuously throughout the day, to maintain maximum efficiency/flow of the services.
• Assigning daily lunches while maintaining a seamless workflow throughout the day.
• Oversee that all daily tasks or requests are completed before staff leaves for the day. i.e. charges are complete and biopsies/lab work have been sent to the appropriate laboratories, instruments are clean and ready for the next day, appointments have been confirmed for next day.
• Assure that all of your department s treatments are being completed on time throughout the day.
• Ensure the teams are timely and accurately, invoicing items to capture all surgical/treatment/procedure/consult charges.
• Assist in preparing discharges and dispensing medications so that patients going home can be discharged on time.
• Perform patient discharges as requested by doctors.
• Ensure that interns/doctors have created treatment sheets for all in-hospital patients for the following day.
• All other duties as assigned by management.

Skills & Knowledge:

• Excellent written and verbal communication skills.
• Ability to multi-task and thrive in a fast-moving environment.
• Experience with managing time, i.e. surgical table times/procedure times
• Computer Literate
• Highly motivated and willing to learn.
• Able to remain calm under stressful situations.
• Strong attention to detail and highly organized.
• Able to make decisions and achieve results with hospital team members.
• Demonstrate reliability and commitment to the team and the hospital.
• Be an active problem solver, determine system improvements and help implement change.
• Remain flexible to hospital needs.
• Have compassion for animals and their owners and understand the stress that patients and clients endure.
• Experience working in a veterinary hospital preferred, Staff Management, Supervisory Experience in Animal Hospital or Clinic Environment, Veterinary Technician Experience

Benefits:

• Paid time off
• Referral bonuses
• Insurance: health, dental, vision, and disability
• 401(k) plan with employer match
• Generous employee pet discount
• Employee Assistance Program
• Annual uniform allowance
• Comprehensive one-on-one client service classes and hands-on training
• Continuous learning via in-house training seminars and reference material
• Employee appreciation events and activities
• Many opportunities for internal transfer and promotion

Pieper Veterinary considers applicants for employment without regard to, and does not discriminate on the basis of, an individual s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Pieper Veterinary discriminate on the basis of sexual orientation or gender identity or expression.