RESPONSIBILITIES

• Achieves the operations and business performance goals for their portfolio of Franchisees, as set by their regional operations leader.
• Facilitates Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments; Aligns priority areas with Franchisee to drive the business in sales, profitability and network growth, while delivering a safe and consistent brand experience. Develops plan to coach Franchisee, through regular check-ins, to follow-through on commitments.
• Tracks and reviews on-going data and analytics to guide Franchisee actions toward their goals, commitments, and plans. Interprets data to provide coaching and recommendations on priorities for Franchisee to address. Follows up on Franchisee commitments and monitor data to check progress.
• Supports Franchisees in understanding the processes for remodeling and building new restaurants, align with the construction team and the Franchisee, to monitor the milestones, and hold the Franchisee accountable ensuring that completed facilities meet required operational specifications. Provides support during all remodel and new store openings.
• Facilitates communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of safe and consistent brand experience, same-store growth, and preparations for unit growth.
• Participates and works “as-needed” with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts. Monitor and support the execution of local, DMA and regional marketing plans.
• Performs evaluations on restaurants as needed based on the Franchisee Business Review process or other indicators.
• Partners with Field Training Team to coordinate training support to the franchisee.
• Ensures the effective use of G&A expenses within parameters set by regional leads.
• Completes all responsible administrative functions and requirements of the position in a timely manner.

EDUCATION & EXPERIENCE QUALIFICATION

• Minimum High School Diploma or GED
• 4 Year / Bachelor’s Degree in Business or related field, preferred
• Required Minimum 5 years in progressive supervisory franchise management or District level multi-units operations

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Ability to effectively build relationships with internal and external stakeholders
• Sound written and verbal communication skills; strong ability to influence
• Excellent organizational skills – able to effectively manage time and plan
• Skilled at coaching, consultation, problem solving and analysis.
• Must be able to show a strong sense of self-leadership; can effectively work autonomously and show sound judgement and decision-making capabilities
• Able to develop and execute plans to drive results
• Highly adaptable to changes in direction; can effectively adapt to different situations and personalities
• Five plus years operations management experience with multi-unit leadership experience (operational expertise and credibility)
• Strong Business Acumen; extensive knowledge of P&L’s related to analysis, management and unit economics

Travel Required

Must be willing to travel 70%

From chefs who create exciting new flavors to crew members who know exactly how you want your drink – we strive to keep our guests at their best here at Dunkin’. That’s what American runs on. Come run with us!

Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, Rusty Taco and SONIC Drive-In restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.