Front Desk Agent Job at FourPoints Seaworld San Diego

FourPoints Seaworld San Diego San Diego, CA 92110

$17 - $18 an hour

Front Desk Agent Job Responsibilities:

  • Welcome customers and guests in a warm and friendly manner.
  • Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
  • Knows all essential aspects of our business operations.
  • Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
  • Verifies credit acceptance by reviewing and recording customer information and operating credit card authorization systems.
  • Balances cash drawer by counting cash at beginning and end of work shift.
  • Monitors lobby and work area determine customer flow.
  • Responds to customer inquiries and requests in a timely, friendly, and efficient manner.
  • Facilitates correspondence with customers.
  • Works collaboratively with other staff, managers, and resources.

Front Desk Agent Qualifications / Skills:

  • Verbal Communication
  • Customer Service
  • Resolving Conflict
  • Teamwork
  • Energy Level
  • Thoroughness
  • Professionalism

Education, Experience, and Licensing Requirements:

  • High school diploma, GED, or equivalent
  • Prior industry experience preferred
  • Familiarity with telephone, office, and point-of-sale software a plus

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

  • Flexible schedule
  • Health insurance

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • San Diego, CA 92110: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Hotel experience: 1 year (Preferred)

Work Location: In person




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