Front Desk Agent Job Description

Pay: Starting at $18 per hour (plus the possibility to earn commission)

Paid Time Off/Work-Life Balance: 3 weeks accrued after 60 days of employment

Insurance: Employer pays 75% of plan costs

401k with Employer Matching

Shifts:

7:00 am - 3:30 pm

3:00 pm - 11:30 pm

11:00 pm – 7:30 am

Some Swing Shifts Available

Quality Control & Operation Skills Necessary

To succeed in this role, you should have experience in:

• Customer Service/Administration
• Inputting & retrieving information on various platforms
• Multi-tasking
• Critical Thinking/Problem Solving
• Guest Satisfaction
• Positive Communication

Physical Demands

While performing the duties of this job, the employee is regularly required to:

• Stand
• Walk
• Use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms; talk or hear; and taste or smell.
• The employee is occasionally required to stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, colorvision, peripheral vision, depth perception, and the ability to focus.

Employee Perks:

• Complimentary Fitness Classes at Anatomy
• Complimentary Staff Meals on Working Days
• Company-paid Health and Wellness program to promote healthy living
• Employee Raffles for Trip Advisor
• Pre-tax benefits to encourage commuting, and even free bicycle parking
• Pay it Forward: Annual 8 hours paid to volunteer & hotel organized volunteer opportunities
• Career Advancement: We're growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University: Offers eligible team members a chance to grow and flourish by obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition Program: Earn rewards and pay it forward, while doing all the good you can!

Grow with us...

The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand’s best self.

We’re current searching for a warm, welcoming, articulate Front Desk Agent to ensure that every guest’s experience is relaxing and effortless—at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we’d love to chat.

Our Ideal Candidate:

• Passionate about guest service, enjoys physical work and has previous similar work experience.
• A high school diploma or GED would be a plus.
• A team player, hard worker, and detail oriented.
• Ability to be productive in a high-volume environment.
• Is flexible and willing to meet the demands of a 24-hour operation.

"Notice of E-Verify Participation: We participate in E-Verify Employment Verification"

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Application Question(s):

• Have you worked for the 1 Hotel (any location) before?
• We use E-Verify to process US Work Authorization - Do you have work authorization documents if offered the position?
• Are you available to work weekends?

Experience:

• Front Desk/Similar: 2 years (Required)

Language:

• Do you speak any other languages? If so, what language(s) (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: One location

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