Member Experience

• Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention.
• Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
• Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
• Maintains name relationships with members and serving as a resource for their questions or concerns, and putting them in touch with the right 24 Hour Fitness resources as appropriate.
• Provides a clean, friendly, well-maintained club to members and guests and

· Helps new members become comfortable in the club.

Guest Experience and New Member On-boarding

· Executes the CARE sales model with each guest and passionately relate how 24 Hour Fitness’s products/services will satisfy their fitness needs.

· Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals. Ensures all guests are registered through the digital kiosk.

· Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools.

· Effectively and professionally enrolls guests using Company sales techniques and protocol.

· Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests.

· On-boards new members successfully and assist with all member retention activities in order to drive club profitability.

• Consistently achieves or exceed personal and team sales goals.

Job Type: Part-time

Pay: $10.00 - $14.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Fort Worth, TX 76107: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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