Description: If you are friendly, passionate, energetic and hardworking you are the person for us! The Guest Service Representative greets and assists with the guest arrivals and departures by handling guest check-ins and check outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, faxes and ensuring complete guest satisfaction. The ideal candidate must be a team player, willing to assist with a variety of duties, have the ability to multi-task be comfortable working alone potentially and MUST be able to work a flexible schedule, including weekends and holidays.
Requirements:

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Ensures complete guest satisfaction.

• Check-in and check-out of the guest.
• Complete guest registration process.
• Must verify and imprint guest credit cards for authorization.
• Must be well versed in cash handling and accurately balance house bank.
• Assigns guests rooms based on preferences and availability.
• Drives the Revenue management process.
• Handling guest concerns in a tactful manner and achieving resolution.
• Answers questions in regards to the hotels facilities and services.
• Answering telephones and booking reservations.
• Answering guest inquiries i.e. directions.
• Recommending local area restaurants, points of interest, or needs for transportation.
• Maintaining cleanliness of front desk, lobby and back office.
• Following up with guest check-ins, complaints, and other requests.
• Interacting with other departments and employees to ensure a good working relationship or for guest needs.
• Understands all emergency procedures for incidents, accidents, fire, safety, or criminal activity.
• Ensures that Quality Standards and service are maintained for the Property, Product, and People.
• Must be able to work all shifts or varying schedules with possibility of being the only staff present to support business needs.
• Ensures Security for the hotel’s customers, employees, and property assets.
• Supports established policies and procedures for HMB Management and the hotels brand.
• Must be well groomed in uniform or business attire.
• Responsible for meeting the required standard of Reward Program enrollments.
• Perform other duties as requested.

Job Types: Full-time, Part-time

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