Front Desk - multiple shifts Job at Townplace Suites by Marriott Lima Ohio
We are looking for a Hotel Front Desk Agent with flexibility in shifts (Must be able to work 3pm to 11 pm, and 11pm to 7am), to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities, communication with guests and other team members. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Have a good record for being on time and responsible
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Be dependable and reliable
- Have fantastic communication skills
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Customer service attitude
- Excellent communication and organizational skills
Shifts Available
- Flexibility in schedule to works 1st shift and second shift according to occupancy needs of the hotel.
- Would like to also learn 3rd shift as a back up
Job Types: Full-time, Part-time
Pay: $11.00 - $12.00 per hour
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability
Work Location: In person
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