About us

Holiday Inn Rancho Cordova is nice comfortable hotel in Rancho Cordova, CA. We are customer satisfaction centered and celebrate a kind and fun work environment for our staff.

Opportunity for growth!

We're looking for an enthusiastic, customer-oriented front desk associate to provide a warm and engaging experience for our customers. This position requires strong attention to detail and excellent organizational skills as well as the ability to respond effectively to customer inquiries.

Responsibilities:

Overview

Front Desk Agent - Summary of responsibilities.

• Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
• Prepare and distribute necessary daily reports as required.
• Ensure accuracy of all numbers reported including statistics.
• Input and update financial information into corporate communications network.
• Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
• Ensure overall guest satisfaction.
• Handle guest requests

Qualifications

• Guest Service Experience preferred.
• Computer knowledge/skills required.
• Flexible and long hours sometimes required.
• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Greet visitors in a friendly, professional manner.
• Handle all questions and complaints in a polite and efficient manner.
• Ensure that the phone is answered quickly and all phones calls are answered or handled appropriately.
• Apply high quality standards.
• Know the company's business, goals, culture and policies.
• Understand the company's resources and how to use them to achieve goals.
• Follow company policies, procedures, protocols, etc.

Job Types: Full-time, Part-time

Pay: $16.50 - $19.00 per hour

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Rancho Cordova, CA 95742: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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