Austin Health Partners (Southwest Pediatrics) is looking for a lively Front Desk Specialist to join our clinical team. Our front desk staff promote collaboration, conversation and teamwork while providing high quality administrative support and comfort to our patients. They strive to maintain an atmosphere where our patients and families feel welcomed and supported!

Pay range $17 -$20 commensurate with experience.

HOW AHP TAKES CARE OF YOU

AHP offers a competitive salary and a comprehensive benefit package that encourage a healthy work/ life balance:

- 100% Employer Paid = Medical Health Insurance, Life Insurance for the employee and a robust, family friendly Employee Assistance Program (EAP)

- As well as 401(k) with Company Match and a Health Savings Account option

- Dental & Vision Insurance; AFLAC, employee paid options provided

- A generous Paid Time Off policy & 7 Paid Holidays, and more!

WHO WE ARE

Austin Health Partners (AHP) is an independently-owned, physician-led Pediatric and Family Medicine supergroup consisting of multiple care centers in the Austin metro area. AHP is consistently nominated by patients for awards such as "Best Pediatrician," "Best Family Practice," and more!

ESSENTIAL RESPONSIBILITIES

1. Welcome patients and visitors to the office by greeting in person and on the telephone; answers inquiries or refers questions to the appropriate staff member

2. Schedule appointments to optimize patient satisfaction, provider time and most effective utilization of examining and treatment rooms

3. Responsible for obtaining/verifying patient demographics and verifying insurance information at each visit

4. Perform patient check in/out

5. At time of service, collect outstanding balances, uninsured/ private pay payments via cash, check or charge.

6. Perform necessary cleaning duties maintaining an orderly work environment

7. Maintain knowledge of all health forms required for each visit and verification of storage in EMR

8.Provide an exceptional customer care experience to our patients and their families.

9. Ethical conduct, confidentiality, and collaboration with the healthcare team are expected and considered essential elements of this position.

10. Can maintain physical demands and work environment as listed below

11. Other duties as assigned

**Please note this job description is not designed to cover or contain a comprehensive

listing of activities, duties or responsibilities that are required of the employee for their

job. Duties, responsibilities, and activities may change at any time with or without notice.

EDUCATION & EXPERIENCE

Must Have

High school diploma or equivalent

Nice to Have

1 year or more of customer service experience

PHYSICAL DEMANDS & WORK ENVIRONMENT REQUIREMENTS

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds. Works near others, usually within a few feet. May work in a noisy or distracting environment. This role routinely uses standard office equipment. Certain vaccinations are required of all clinic staff.

COVID-19 CONSIDERATIONS

If requested by any patient, then staff is required to wear a surgical mask. Patients are strongly encouraged to wear a mask if they are experiencing any acute respiratory symptoms or have a fever.

HOURS OF WORK

The core hours of work are Monday through Friday, 7:00 am to 8:00 pm and Saturday, 8:00am to 1:00pm, but can vary depending on business needs. This position will require occasional weekend and evening hours.

AAP/EEO STATEMENT

Austin Health Partners is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

COVID-19 considerations:
Staff is required to wear a surgical mask at all times. Patients are strongly encouraged
to wear a mask.

Ability to commute/relocate:

• Austin, TX 78737: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Front desk: 1 year (Preferred)

Work Location: In person

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