Beautiful Waterfront Hotel and Conference Center located in the heart of the 1000 Islands, and directly on the St. Lawrence River in the quaint town of Clayton, New York, has an immediate opening for a Front Desk Supervisor.

If you’re interested in kickstarting your career in the hotel industry, and want to be a part of an amazing team, we’d like to meet you!

We offer FLEXIBLE SCHEDULES, COMPETITIVE PAY, and EXCELLENT BENEFITS!

Responsibilities

The Front Desk Supervisor assists the Front Office Manager with day-to-day operation and management of the hotel front office; ensuring guest satisfaction by effectively leading, motivating and training all guest service staff while maximizing revenues and profits. Other responsibilities include, but are not limited to:

• Immediately greet the guest, offer to assist with their needs (i.e.) reservations, registration and provide accurate information regarding hotel services, outlet hours and local attractions
• Complete the registration process by establishing method of payment; include number of guests, and room rate while promoting brand-marketing programs
• Compute bill, collect payment, make adjustments or changes for guest; handle cash, make change and balance an assigned house bank
• Promptly answer the telephone in a friendly, courteous manner
• Respond to guest inquiries; conduct thorough investigation to reasonably conclude what is the most effective solution and negotiate a compromise. Resolve problems, while always remain calm and alert especially during emergency situations and heavy hotel activity
• Assist in the training of new hires, assign and schedule associates, observe performance to ensure adherence to policies and standard operating procedures. Provide counseling for deficiencies and make recommendations for improvement
• Follow hotel security guidelines

Apply anytime in person, or online at:

www.1000islandsharborhotel.com

The 1000 Islands Harbor Hotel
200 Riverside Drive
Clayton, New York 13624

Job Types: Full-time
Availability: Day-shifts and Evening-shifts are both available

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• Day shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Clayton, NY 13624: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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