Front Desk Supervisor Job at Residence Inn by Marriott Baton Rouge
The Residence Inn by Marriott TowneCenter is looking for a Front Desk Supervisor.
JOB DUTIES AND RESPONSIBILITIES
- Monitors daily status of rooms, rates
- Maintains current list of available rooms for walk situations
- Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
- Communicates hotel's unique design elements for effective storytelling
- Reviews guest satisfaction results and property audits to identify areas of improvement
- Drives Front Desk Upsell Program to assist in maximizing hotel revenue
- Solicits employee feedback and utilizes an "open door" policy
- Ensures staff communicates effectively with other hotel departments
- Ensures prompt and courteous service to guests
- Pre-registers guests according to standards
- Monitors/maintains employee schedule
- Monitors and ensures VIP arrivals are executed to highest standard
- Keeps track of rooms to ensure accurate status and readiness for check-in
- Interacts positively and professionally with guests to resolve issues
- Other duties as assigned.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Hotel experience: 1 year (Preferred)
- Supervising: 1 year (Required)
Work Location: In person
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