The Front Desk Supervisor travels between our two (2) Hillsborough county (Tampa and Riverview) offices to coordinate and oversee the day-to-day activities of assigned Front Desk staff to ensure compassionate and positive experiences for patients and to establish effective, efficient, and consistent front office and patient scheduling operations. This is a brand-new role – the ideal candidate is experienced in building a new supervisory structure, fostering meaningful relationships, building a positive culture, and thriving in a fast-paced, constantly changing environment.

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ESSENTIAL RESPONSIBILITIES:_*

• Coordinates, assigns, and manages the activities of front desk employees on a daily basis in assigned locations.
• Communicates often with Practice Manager to ensure standards of service are being met in providing positive patient experiences.
• Builds a culture for the Front Desk by setting a professional, positive, reliable, accountable, and collaborative example.
• Monitors and schedules ongoing Phreesia and ProScribe calls.
• Oversees daily collections process for copayments, deductibles, and coinsurance.
• Provides daily overviews for front desk work schedules and communicates those plans accordingly so employees know what to expect during clinical rotations.
• Monitors daily tasks of front desk team members to ensure duties are completed properly, accurately, efficiently, and timely.
• Evaluates performance, monitors attendance, coaches subordinate staff, communicates new policies/procedures, counsels, and disciplines staff under direct supervision of the Practice Manager.
• Conducts new hire orientations, monthly staff meetings, and pertinent training for front desk staff.

• Manages and distributes incoming depositions, medical records, and correspondence.

• Identifies, recommends, and initiates solutions to front desk related staffing issues and people problems.
• Assists in disciplinary action and terminations of subordinates in consultation with the HR Manager and Practice Manager.
• Exercises sound judgment and independent thinking while promoting change and innovation.

• Monitors Incoming Fax Folder to ensure proper indexing of site documents.

• Handles PTO approvals and cross coverage schedules for each assigned location.
• Oversees office supplies and cybersecurity training classes for assigned locations.
• Handles other assignments as directed by Practice Manager.

QUALIFICATIONS:

• High School Diploma
• Minimum three (3) years supervisory experience in a medical setting required
• Intermediate medical terminology of the neck and spine
• Solid understanding of PIP Auto Claims, Workers Compensation, Letters of Protection, and related litigative processes
• Above average proficiency in Microsoft Outlook, Word, and Excel
• Working knowledge of Electronic Medical Record (EMR) software including AllScripts and Phreesia
• A sound understanding of all pertinent Federal and state healthcare and safety regulations, including HIPAA and OSHA
• Excellent interpersonal and communication skills - a sincere "people person" who connects with all personalities and exudes collaborative leadership abilities
• Utilizes superior organizational and multitasking strengths while staying focused on achieving Practice goals
• Team player who thrives in a constantly changing environment while responding with compassion, efficiency, confidentiality, and a sense of urgency
• Ability to effectively understand, follow, and communicate oral and written instructions in English. Must read, write, and speak English fluently to ensure clear work-related communication and patient safety

INCLUSIVE, EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Pay: $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

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