Role Summary

• The FOH Director serves as a leader dedicated to serving our guests and our team with excellence. This leader will consistently execute strategies and cast vision that drives our restaurant toward reaching our restaurant objectives and goals. This leader will focus on creating excellence within our standards of excellence, create an engaging culture, and focus on continuous improvement in a LEAN environment. This leader serves the team in the development of people, processes, and systems and is a very effective communicator.

Talent

• Assist in the Selection process of new Front of the House Team Members.
• Establish team shared goals, share the visual scorecard, and celebrate the wins.
• Identify potential leaders and assist in their ongoing development.
• Communicate effectively and is proactive with sharing ideas, casting vision, and energizing the team with a positive mindset.
• Create a LEAN culture.
• Create a culture of care and accountability by holding FOH Team members accountable to our uncompromising policy standards.
• Train and develop Team Members in all areas and systems, serving alongside the Training Director for areas of focus.
• Provide coaching and feedback to support the team as needed.
• Schedule 30 Day feedback sessions with new Team Members and partner with the Talent Director to give feedback.

Guest Experience

• Ensure we are executing proper procedures in order accuracy and the Winning Hearts Everyday Strategy.
• Protect the guest experience by ensuring packaging, food presentation, and food quality meets and exceeds Chick-fil-A standards.
• Ensure FOH consistently and systematically meets cleanliness standards.
• Partner with BOH Director to execute Lean Chicken entree at all times.
• Use RQA, ROE, and CEM finding to ensure consistency and quality of products and behaviors.
• Address areas needed for improvement immediately and serve alongside the Training Director to address missed opportunities and create an action list for improved outcomes.
• Maintain a Strong Food Safety Culture.
• Ensure Jolt is being completed daily and in an excellent way.
• Maintain a clean and organized environment.
• Ensure FOH Inventory is organized properly.
• Partner with the Training Director to execute training and roll-out of new products.
• Assess current systems and implement ideas for continuous improvement.

Sales & Brand Growth

• Ensure speed and quality of food is upholding our Chick-fil-A brand standards.
• Serve with the Catering Director to execute operationally excellent catering orders and systems.
• Assist with outside events as needed.
• Consistently train on both Suggestive selling and Upselling strategies with FOH Team Members.

Financial Return

• Own Food Cost results for desserts and sauces.
• Labor Scheduling: Own labor percentage and productivity. Train Leaders on Labor Scheduling procedures, how to increase productivity, placing the right people in the right places, when to decrease staff, and send people home as needed.
• Equipment Repair & Maintenance: Ensure and own the proper stewardship of FOH facilities.

REQUIREMENTS

• Must be willing to work at least 40 hours a week
• Must have a high school degree or equivalent
• Must have open availability and willing to work some nights and weekends

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. It may not be the easy way, but it's the only way we know.