Job Description

The Shift Leader for Chick-fil-A at Ramsey is responsible for all operational activities associated with the front of the restaurant, including order taking and fulfillment, running a shift smoothly, cash management, drive-thru operations, hospitality and team member development. The Shift Leader is prepared to execute daily operations with a high degree of excellence across the above mentioned operational activities. This position supports the position of the Front of House Director. This role sets the standard for “Operational Excellence” and leads by example while mentoring and developing the team members.

Salary Options: $19/hr.
We Offer:

• Flexible Scheduling
• Uniform stipend: Two complete Uniforms | Shoes included | 50% off Chick-fil-A Branded uniforms
• Free employee meals | Catering Stipend
• Educational scholarship

Responsibilities Include:

• Deliver a remarkable dining experience for all guests
• Development of Team Leaders and Team Member behaviors
• Maintains and develops a sense of urgency that creates a surprisingly fast service
• Execution of systems that ensure a refreshingly clean environment
• Maintains work environment that ensures and promotes food safety
• Vigilant attention to the organization and appearance of the Front of House
• Cash management operations
• Deliver weekly FOH or BOH performance reports to Leadership Team
• Coaches, evaluates, and holds accountable Front of House Team Members
• Responsible for Opening and Closing of Restaurant
• Lead shift of 10-20 Team Members at a time
• Able to fulfill catering orders totaling over $500
• Ownership of meeting goals and setting records
• Able to fulfill operational needs in the restaurant at a high level

Required Qualifications:

• 1 Years in Restaurant Leadership Role or Equivalent
• Available to work 2 evenings per week and 3 Saturdays a month
• Strong analytical and problem solving skills
• Experience in operations within customer service industry

Desired Qualifications:

• Drive-Thru Experience
• This person must be skilled in time management.
• This person must be self-directed and highly organized.
• This person must be able to delegate
• This person must be punctual and detail oriented

Core Characteristics:

• Servant Leadership
• Places others before self
• Creates opportunity for other people to achieve success
• Assumes responsibility and does not shift blame to others
• Empathizes with members of the team to lead from a place of trust
• Organization
• Strong communication/verbal skills
• Ability to have situational awareness to organize and reallocate priorities as needed
• Strong attention to detail within the restaurant
• Growth Minded
• Actively works to develop Shift Leader team, and ensure leadership is growing future leaders
• Has an entrepreneurial mindset that seeks to constantly improve and achieve new levels of excellence
• Constantly seeking improvement in experience and efficiency to grow sales of the restaurant
• Clearly communicates vision to the team so it is both heard and comprehended
• Communicates with language that demonstrates positivity, clarity and empowerment to the team

Job Type: Part/Full-time
Salary: $19 /hour

Job Types: Full-time, Part-time

Pay: $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training

Experience level:

• 1 year

Restaurant type:

• Quick service & fast food restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Ramsey, NJ: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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