Reservations Manager - Martha’s Vineyard

Food & Beverage

Last Updated: May 2023

The Reservations Manager has a passion for all things food and beverage and is responsible for maximizing budgeted revenue. This position reports to The F&B GM. This key leadership role will help oversee daily operations of the restaurant and banquets including inventory and labor management, staff training and development, culinary programming and all f&b related technology platforms. The focus here will be on making guest experiences a delight. The Reservations Manager is a passionate leader who thrives in a fast-paced environment and enjoys creating memorable guest experiences.

Responsibilities

• Manager guest experience and ensures guests are surprised and delighted.
• Actively participates in running service, touching tables and coaching staff.
• Oversees the consistent delivery of an unparalleled guest ambiance and experience from pre-arrival to departure.
• Maintains high standards of professionalism including: restaurant image, cleanliness, proper uniforms, and appearance standards.
• Manages personal client gratitude and actively connects with guests as well as community.
• Supports in managing maximization of food and beverage revenues in alignment with the budget.
• Participates in the development and implementation of strategies to maximize the budget in collaboration with the GM.
• Supports in creating and managing scheduling, approving timesheets in When I Work for all departments including the culinary team.
• Actively recruits and hires talent working in collaboration with The GM.
• Leads in a positive fashion while multitasking and prioritizing workloads.
• Conducts ongoing training and development with a focus on food, beverage, service and hospitality.
• Leverages technology to manage administrative tasks including Market Man, Yext, POS, Home Base, Gusto, Seven Rooms, etc.
• Responds to all online reviews based on SOP.
• Manages reservation books to maximize revenue.
• Actively participates in developing and implementation of marketing programming, activations in collaboration with The GM.
• Supports in managing private events and buyouts.
• Responds in a professional and timely manner to guest complaints and issues to resolve them.
• Troubleshoots maintenance and repairs in collaboration with Engineering and the Hotel GM.
• Oversees safety, sanitation and proper alcohol service guidelines are adhered to.

Ideal Candidate

• Candidate has strong business acumen.
• Candidate has excellent analytical and problem solving skills.
• Excellent time management and multi-tasking skills.
• Candidate is detail oriented and highly organized.
• Candidate has excellent interpersonal, communication and people skills.
• Works with professionalism and is self-driven.
• Candidate has excellent leadership and team management skills with a passion for growing and developing talent.
• Demonstrates a deep understanding and appreciation of food and beverage culture including the trends, the disruptors, the behaviors and the complexities/opportunities.
• Has a passion for hospitality, service, food and beverage.

Requirements & Experience

• 2-5+ years of hospitality experience in upscale full-service restaurants.
• Open availability including evenings, weekends and holidays.
• Flexibility and willingness to adapt to ongoing changes.
• Ability to inspire, motivate and develop employees.
• Ability to identify problems and solve them.
• Proven track record in building high-performance teams.
• Professional and confident verbal and written communication with guests, employees and ownership.
• ServSafe and TiPs certified (or equivalent).
• Clear understanding of the English language (verbal and written).
• Experience working with various scheduling, administrative, technology systems and their integrations including Gusto, Seven Rooms, etc.
• Familiarity with Apple products and applications.

Compensation & Benefits

• Competitive pay.
• On the job training.
• Generous benefits package.
• Opportunity to work in an environment fostering an innovative approach to hotel operations that encourages initiative and leadership.
• Working with highly talented people who are extremely passionate about their craft.
• Leadership & professional development growth opportunities.
• Paid time off.
• Referral program.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Experience level:

• 2 years

Restaurant type:

• Casual dining restaurant
• Fine dining restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Edgartown, MA 02539: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hospitality: 1 year (Preferred)

Work Location: In person

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