The Lakehouse Hotel & Resort/ The Links at Lakehouse is looking for eager and motivated professional to join our team. As an employee, you are eligible to receive a wide range of benefits & perks, including:

**Medical and Dental Insurance**

**Company provided Vision and Life Insurance**

**Company matching 401(k) program**

**FREE green fees & range balls**

**Employee discounts on food, drink, merchandise, hotel stays, & Marina activities**

**Discounts at Belmont Park - 4 FREE Rides and Attraction Passes per month**

Lakehouse Resort is currently searching for a Front Office Supervisor to join our team of hospitality professionals.

Assist the Front Office Leadership in managing the Front Desk operation to achieve customer satisfaction, quality service and compliance with corporate policies and procedures while meeting/exceeding financial goals.

Job Responsibilities:

Supervising procedural aspects of the front desk, maintaining a presence throughout the day.

Observing employees while they work to ensure that the front desk team is checking guests in and out of the hotel in an efficient, courteous, and professional manner.

Ensuring guests’ needs and concerns are responded to in a timely, professional, and friendly manner with a focus on service recovery.

Perform front desk agent duties as necessary, such as taking reservations, check in and check out.

Assume Manager on Duty role during scheduled evening shifts.

Assist employees with questions and problems as they occur.

Ensuring all VIP and return guests and identified, recognized and pre-blocked as needed.

Assist with the onboarding of new front desk agents, training, coaching and development.

Resolving all guest complaints and compliment in a professional and courteous manner.

Maintain an up to date working knowledge of all property amenities as well as any special events.

Maintain Front Office inventory supply.

Champion Front Office Upsell & Commission program.

Perform all other job-related duties as assigned.

Experience, Skills, and Knowledge:

The ideal candidate will possess effective communication skills, a clear understanding of guest service in a hotel environment and demonstrate strong leadership capabilities.

One – three years of front desk experience

Previous supervisory experience preferred.

Ability to handle stressful situations in a calm professional manner and exhibit good judgement.

Strong interpersonal skills: ability to lead a diverse group of personalities.

Ability to communicate clearly and effectively with guests and team members both verbally and written.

Ability to stand, walk and continuously perform behind the front desk.

JOIN THE ADVENTURE.

Reminiscent of a summer lake house, The Lakehouse Hotel & Resort is a refreshing deviation from the commonplace and promises a tranquil escape from life’s daily stresses. We offer the optimal ambiance for a perfect event. Guests enjoy affordable luxury on the shores of sunny Lake San Marcos, matched with an unparalleled guest service experience.

The Lakehouse Hotel and Resort offers 143 spacious rooms inclusive of breathtaking views, spa- like showers, Serenity memory foam beds, 100+ channels of high-definition television with premium movie channels, complimentary wireless internet, a magnificent lobby area with a fireplace, library, board games: 2 spacious pool decks and hot tubs, hammocks, fire pits, and many more legendary amenities.

Guests of the resort are encouraged to enjoy our country club, The links at Lakehouse, which offers 18 holes of championship golf, a driving range, and 18 holes of executive golf. The Grill restaurant offers fine dining for breakfast, Sunday brunch, lunch, and dinner. In-room dining guests can order off the full menu from the comfort of their own hotel room.

Lakehouse Hotel and Resort prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.