For more than 45 years, Raleigh Medical Group has realized that there is more to quality health care than state-of-the-art medicine. In today’s complex medical environment, our internists like to keep things simple: we focus and prioritize our patients' needs. We tailor our treatments to provide patients with the finest personalized health care available for each stage of their adult life.

We understand that when our team members are taken care of, so are our patients. Each day we strive to support our team, give them the resources needed to grow, and create an enjoyable work environment. Our organization continues to grow, and so does our team! We are looking for a Front Office Team Lead to join our group.

Does this sound like a fit? Check out the details!

The Front Office Team Lead position, at Raleigh Medical Group Family Dermatology in Raleigh, will assist in providing comprehensive outpatient and acute in-patient care. The GI department mainly focuses on screenings, outpatient endoscopic procedures, as well as office based infusions.

We Offer Our Valued Employees:

• Group Health, Dental, and Vision
• FSA and HSA options
• Generous Paid Time Off (PTO)
• 401(k) Retirement Plan with matching
• Company provided Short-Term and Long-Term Disability
• Company provided Life Insurance
• Competitive Salaries
• Annual Employee Appreciation Events

On an average day, you will:

• Report to work at the scheduled time and seldom be absent from work.
• Regular and predictable attendance.

• You will be responsible for supervision of all front office functions in our satellite office including patient relations, check-in/check-out, scheduling, insurance verification, and answering phones
• Responsible for making sure the day to day filing and retrieving medical records and patient information Is performed and privacy guidelines associated with HIPAA regulations are maintained.
• You will assist with collecting and recording co-pays (cash and/or charge) including balancing the day in the computer, check-in, check-out.
• Management of daily scanning of documents into the patient medical records are timely and accurately scanned into the correct patient’s chart. In addition, that information on scanned documents is redacted that does not pertain to the current patient based on HIPAA guidelines.
• Insurance patient portals are activated in a timely manner as per practice guidelines.
• Provide supervision of front office employees and call center to as it relates to general support, escalated patients and diffusion of corresponding situation.
• Directly responsible for correction of timecards for each employee and submittal of timecards prior to payroll. Submitting the daily reconciliation/close from the satellite office to the billing/front office supervisor.
• Ensures that staff is properly trained on existing and newly introduce office policies and protocols.
• Ensures that clinic flow is concurrent with patient satisfaction, provider schedule templates.
• Ensures cohesive team work as with back office clinic, front office and providers.
• Timely and effective communication with the Administrator and other personnel of satellite offices that affect clinic operations and improve performance outcomes.