Full Time Engagement & Training Coordinator Job at Home Instead
Home Instead® is looking for a caring and compassionate individual to become a part of our team and join our mission of enhancing the lives of aging adults throughout our community. Home Instead® provides a variety of non-medical, customized personal care services that allow seniors to remain in their home and meet the challenges of aging with dignity, care and compassion.
Objective:
The Engagement & Training Coordinator is responsible for engagement of CARE Pros to reduce turnover and promote a high-quality culture. The Full Time Engagement & Training Coordinator will also execute all training programs for CARE Pros including new hire orientation and ongoing training. This role is to develop, train and maintain quality CARE Pros.
Primary Responsibilities:
Home Instead, 3414 W Fox Ridge Lane, Muncie, IN 47304
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Objective:
The Engagement & Training Coordinator is responsible for engagement of CARE Pros to reduce turnover and promote a high-quality culture. The Full Time Engagement & Training Coordinator will also execute all training programs for CARE Pros including new hire orientation and ongoing training. This role is to develop, train and maintain quality CARE Pros.
Primary Responsibilities:
- Reflect the core values of Home Instead d.b.a. an independently owned and operated Home Instead franchise
- Schedule and conduct CARE Pros orientation and new hire training including Alzheimer's Training
- Assign and follow up with required Care Pro Empower classes
- Evaluate and update all orientation and training materials as needed
- Work in partnership with the Scheduling Department to coordinate CARE Pro schedules with an emphasis on creating high quality matches and extraordinary relationships
- Schedule and conduct CARE Pro annual reviews and all supervision including regular performance conversations, accountabilities, and problem resolution
- Develop engagement strategies to promote CARE Pro retention and satisfaction.
- Prepare and publish the monthly newsletter within the deadline
- Develop, plan, and facilitate quarterly CARE Pro Meetings
- Ensure Home Instead standards are met and upheld
- Complete and submit unemployment protest forms, follow up on appeals/paperwork/phone trials with unemployment judges
- Order Care Pro of the Month plaque, present plaque, take pictures and submit to management for social media platform
- Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA
- Conduct Service Inquiries and Care Consultations following the consultative sales process
- Demonstrate open and effective communication with the franchise owner, colleagues, CARE Pros, clients and family members.
- Maintain regular attendance at the office to execute job responsibilities
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
- Perform other duties as assigned
- College degree preferred
- Three years of related business experience or an equivalent combination of education and additional work experience may be considered
- Must have valid driver's license and reliable vehicle
- Must complete a criminal background check, motor vehicle record check and drug screening
- This position will be responsible for overseeing all of the functions performed by the franchise office's CARE Pros
- Must have an understanding of and uphold the policies and procedures established by Indiana Care, (d.b.a. an independently owned and operated Home Instead franchise)
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
- Must have the ability to work independently, maintain confidentiality of information and meet deadlines
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
- Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
- Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
- Must be able to establish good working relationships with the franchise owner, office colleagues, CARE Pros and the community
- Must present a professional appearance and demeanor
- Must have excellent presentation skills
- Must have the ability to operate office equipment
- Must have computer skills and be proficient in Excel and Word
- Must have the availability to work evenings or weekends as required
- Must demonstrate excellent organizational skills
Home Instead, 3414 W Fox Ridge Lane, Muncie, IN 47304
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.