Deaconess Abundant Life Services - Home Care is looking for a full-time Scheduler to join our team! This is the perfect position for someone looking for an opportunity to join a non for profit, rapidly growing home health agency team!

We work with clients one-on-one in the client's home. We are based in Concord, MA but also serve clients in Bedford, Lexington, Belmont, Waltham, Lincoln, Acton, Carlisle, Westford, Littleton, Harvard, Boxborough, Stow, Bolton, Clinton, Hudson, Maynard, Sudbury, Framingham, Needham, Weston, Wellesley, & Newton.

Position Summary:

The role of the scheduling coordinator is to ensure that clients care needs are met in the shortest amount of time possible with consistency in scheduling. In addition to supporting caregivers with their shift preferences and availability. This is an on-site position located in Concord, MA

Essential Functions:

• Maintains, updates and monitors the Generations Scheduling System
• Routinely engages with Clients to exceed their expectation with consistency of scheduling and satisfaction with Caregivers
• Routinely engages with Caregivers to determine availability of Scheduling
• Reaches out to Clients and Caregivers with changes in scheduling, assuring that DALS provides necessary replacement per policy
• Ensures that same day start of care for new referrals is the best practice
• Assists with Home Health audits e.g. billing, scheduling, telephony as requested
• Coordinates training of Caregivers with Generations/Generations app
• Participates in ECRI review/ audits for compliance with Home Health
• Participates in review/collection of data for Critical events (abuse/neglect, med errors resulting in injury, elopement, falls with serious injury, etc.)
• Maintains confidentiality
• Demonstrates positive demeanor, initiative
• Answers the phone in a professional and courteous manner

Qualifications:

• High School Diploma
• Three years’ experience in related field.
• Exceptional verbal, written and presentation skills.
• Ability to work effectively both independently and as part of a team.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Knowledge of file management, transcription, and other administrative procedures.
• Ability to work on tight deadlines.

We offer a competitive benefits package including:

• Medical and Dental insurance, starting Day 1
• Weekly pay!
• 401(k) retirement plan with company match
• Free use of campus fitness center and indoor pool!
• Flexible paid time off plan for sick, vacation, and personal time
• Free garage parking
• College Tuition Benefit reimbursement and scholarship programs
• Free English Language tutoring
• Employer sponsored Short Term Disability and Basic Life Insurance with additional voluntary coverage
• Discounts at Verizon Wireless and more!

If you are interested in joining our team, please apply today!

EOE