Our IT Operations Technician works as a team member of our IT Team to provide critical support for our employees, primarily in Kenly, NC, but also remotely for our Pennsylvania locations. Analysis, troubleshooting, repair, and replacement of technology that supports our manufacturing operation from a hardware and software perspective are the key components of this position, as the Technician supports employees at all levels in the organization.
Our Position:

• Analyze and troubleshoot device problems, network connectivity, etc.
• Support purchased software packages, by liaising between user and vendor support
• Evaluate user needs, and provide hardware consultation to meet user needs
• Install new software and hardware solutions
• Provide instruction to end-users as needed for standard software and hardware packages
• Write problem briefs and document fixes in knowledgebase for all technicians at all sites to reference
• Learn and utilize new technology and skills through education, informational sessions, and reading technical literature, manuals and periodicals
• Perform regular upgrades to ensure systems remain updated
• Support PLC to PC communications and provide support to Maintenance Department on machine issues
• Ensure smooth operation of critical factory floor machine PCs, including system backups and upgrades
• Provide on-call support in a team rotation schedule to support our 24x7 operation
• May require travel to our Pennsylvania location on limited instances

Your Qualifications:

• Technical degree/Certifications strongly preferred. High School Diploma with 1+ years practical experience required
• Demonstrated support of a complex on-site, hands-on environment; exposure to a manufacturing environment a definite plus
• The need for judgment and discretion in independent decision making is required
• Ability to communicate with department and non-department employees, management officials, vendors, customers, community and trade associates
• Ability to maintain confidentiality of sensitive information

Location: Kenly,North Carolina,27542,United States, Kenly, NC 27542

Location: Kenly,North Carolina,27542,United States, Kenly, NC 27542

Job Type: Full-time

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