General Manager Job at ASM Global
POSITION: General Manager
DEPARTMENT: Administration
REPORTS TO: Felix Mussenden
FLSA STATUS: Salaried, Exempt
Facility Name – XPERIA ONE OCEAN – Tanger Sevierville, TN
Location – Pigeon Forge, TN
Summary
ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a General Manager. The General Manager is responsible for overall daily operations of the attraction including the effective and successful management of labor, productivity, quality control, guest experience, employee satisfaction, guest per caps and all revenue streams, and safety measures as established and set by ASM Global. Serve as a company representative for all required engagement including community functions, media requests, outreach, landlord relations, and regulatory channels. Enhance the operational procedures, systems and principles in the areas of information flow and management for management, team members and guests. This includes oversight of all attraction areas including, but not limited to exhibition, guest experience, team management, revenue goals, sales & marketing objectives, site and guest safety and security, and other aspects as required for daily operation. This individual must be able to direct multiple projects simultaneously, managing all elements, including approved budgets and coordinating guest experience, safety & security, staff management and other operational pieces with associated reporting departments. Evaluates staff, manages budgets, planning, timelines, and deadlines. Carries out supervisory responsibilities in accordance with company’s policies and applicable laws. As key leadership on the team, must direct and work seamlessly with Operations, Finance, Human Resources, Retail/Merchandise, and Sales/Marketing to insure delivery of the highest level of guest satisfaction. Ensures compliance with State and Federal law, and ASM Global policies and procedures.
Major Responsibilities
Include the following. Other duties may be assigned.
- Executes operational directives.
- Develops, reviews, updates and implements strategic planning of the business including, but not limited to: sales, financial performance, new product development to maintain profitability, sustainability and longevity of the attraction.
- Manage the pre-opening set up in all business aspects to ensure a successful launch of the attraction in order to achieve guest volume, EBITDA and other Key Performance Indicators (KPI) targets.
- Ensure all Capex projects are rationally justified, delivered on time, on budget and to desired specifications.
- In conjunction with the Marketing partners, ensure strong and coordinated delivery of regional marketing strategies including promotions, trade marketing, and PR.
- Implements company programs and directs the operations for all departments to ensure compliance with: Standard Operating Procedures (SOP), health and safety regulations, federal, state and local regulations, optimal level of service, quality and guest services.
- Works with the resorts & hotels and sales team to develop marketing programs and promote the attraction to potential guests.
- Must create a strategic team environment that produces exceptional guest services, while directing the management team and ensuring all staff members perform at a consistent high level.
- Responsible for the preparation, presentation and subsequent achievement of the annual operating budget, marketing & sales plans and capital budget.
- Directs and coordinates all divisional department activities to meet business and profitability growth objectives of the attraction.
- Ensures adequate staffing and development in all work centers: hires, trains, coaches and empowers employees to exceed guest service standards and revenue goals.
- Assists with creation and maintenance of operating controls, operating procedures, company policies and service standards.
- Coaches, mentors and develops staff; provides career development planning and opportunities
- Provides leadership for employee relations through effective communications, coaching, training and development.
- Models safe working behaviors to ensure a safe work environment and guest experience.
- Ensures compliance with local, state and federal regulations.
Required Qualifications
- Prior experience as a General Manager, Company Manager, Operations Director, or role with relevant responsibilities
- Minimum 10 years management in attractions, live entertainment, sports, hospitality, museums, and/or operations environment
- Minimum 5 years experience developing budgets, financial strategy, and managing profitability
- Direct experience with immersive theatre, art installations, theme/amusement park entertainment, an/or event production and management
Other Skills and Abilities
- Ability to work under limited supervision and to interact with all levels of staff including management.
- Ability to work irregular hours that may vary due to functions and may include day, evening, weekends and holidays.
- Ability to prioritize multiple projects and meet strict deadlines.
- Must have professional attitude and appearance
Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Stand for long hours during events and may require work inside or outside of the building, as needed by events.
- Remaining in a stationary position for prolonged periods.
- Repeating motions that may include the wrists, hands and/or fingers.
- Positioning or moving objects up to 25 pounds.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
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