Common House is a gathering space that cultivates community through unique programming, thoughtful design, and fine dining. Today, we have Houses in Richmond's Arts District and Chattanooga's Southside, in addition to our flagship location on Charlottesville's historic Downtown Mall. As we continue to expand to mid-sized cities throughout the country, we're building a family of professionals, dedicated to sharing our vision of comfort and community.

Core Values:

• Hospitality
• Fun
• Integrity
• Excellence
• Teamwork
• Flexibility

The General Manager will oversee the facilities and day to day operations of the club and will be responsible for onboarding and managing all house team members. The GM will be a brand ambassador for Common House, exemplifying our core values and will have an objective of operational efficiency, increased revenue and continuously improving the member and guest experience.

Responsibilities of the General Manager include but are not limited to:

• Staffing, Service, Employee Relations
  • Oversee hiring and onboarding for all part-time staff by delegating to other full-time staff and completing final round interviews; ensure that onboarding protocols are followed
  • Coach, mentor, and develop FOH Managers and staff through staff evaluations, incentives, ongoing coaching, and one-on-one goal-setting sessions
  • Conduct weekly team meetings to review events, community initiatives, food prep, and all other happenings; regularly & effectively communicate with all part-time staff
  • Collaborate with Assistant General Manager (AGM) with guidance from Hospitality Director to develop service training programs.
  • Create and manage staff schedule in collaboration with AGM and club managers.
  • Upholding service standards through exemplary leadership and direct communication with all team members
  • Identifying weak points in service to implement solutions and strengthen established service standards
  • Setting and enforcing expectations for brand standards and company policies through leading by example and delivering regular, direct feedback
  • Monitoring business levels, private events, and programming to maintain effective scheduling of staff and limit overtime
  • Programming health, wellness, and educational events focused on maintaining and boosting employee morale and skills training
  • Maintaining a positive working relationship with CDC, DO, OpCo, and all staff
  • Working with OpCo to roll out policies, procedures, standards
• Budgeting & Revenue Management
  • Co-developing and implementing cost controls to drive profit for the House.
  • Manage labor and supply budgets of the club restaurant's and overall club's operations, working with the Director of Operations to ensure P&L is managed effectively.
  • Assisting in the execution of forecasting, budgeting, and setting measurable goals for increased revenue
  • Working with club managers to eliminate waste and excess inventory through weekly specials and F&B-focused programming
  • Processing and overseeing daily payroll and accounting procedures
• House Maintenance
  • Work with F&B managers to oversee ordering of supplies, inventory, and waste tracking
  • Monitor and advocate for maintenance and upgrade needs
• Member Relations
  • Work with Director of Membership to drive membership happiness and retention with an understanding of membership goals
  • Encouraging creative/professional collaboration between members and staff who share similar passions or interests
  • Highlighting special/pivotal moments in the lives of our members and developing indelible bonds
  • Cataloging individual members' needs and preferences in all CRM management software to curate comfortable and consistent member experiences
  • Soliciting guest and employee feedback to build a harmonious work and service environment, and to provide guidance on future programming and events

Qualifications:

• 5-10 years of hospitality management experience
• ServSafe Certified
• F&B experience
• Ability to be in Common House Richmond 5 days/week, flexible with schedules as it may shift or change to support events in the House
• Experience managing + developing large teams of hourly employees
• Extensive hospitality background and training
• Planning, technical skills
• Financial acumen
• Regulatory, safety and compliance understanding and experience
• Strengths in delegating and directing
• Event logistics experience

Perks:

• Benefits package including:
  • Health insurance with employer contribution
  • Dental/Vision insurance
  • 401K
  • Basic Life Insurance
  • Generous paid time off and sick time
• Free membership and employee discounts
• Potential to grow with a rapidly expanding company

Physical Requirements:

Prolonged periods of time walking, standing, and on one's feet. Must be able to carry 25 pounds repetitively.