WHO WE ARE

POSITION SUMMARY

WHAT YOU'LL DO

• Passionately embrace the delivery of two 800-unit trophy high-rise communities and manage the lease-ups to stabilization in line with budgeted timelines, all while operating with an emphasis on luxury and high quality customer service interactions commensurate with luxury hotels.
• Build a strong and cohesive team that is motivated to perform including hiring, training, and supervising either directly or indirectly all onsite community staff.
• Provide team members guidance on expectations that helps them understand how their role and performance contributes to both the team and the company’s performance.
• Demonstrate a passion for service excellence that inspires team members to provide service and care that distinguishes JBG SMITH from the competition.
• Empower team members to resolve service issues and work quickly, creatively, and effectively with residents to address concerns.
• Participate in community activities and social events to build resident relationships.
• Thrive at distinguishing two neighboring assets through customer service and additional services, while embracing unexpected change and competition.
• Oversee onsite leasing to ensure that the community maintains targeted occupancy goals.
• Drive financial performance in-line with the annual budget and reporting monthly results.
• Routinely inspect the community to ensure that the highest standards are maintained.

WHAT YOU'LL NEED TO SUCCEED (REQUIREMENTS)

• Five years of experience in residential property management or customer service-related fields such as hospitality, retail, and restaurants and the highest standards of integrity, creativity, and teamwork.
• Prior leadership and supervisory experience and a track record of leading high-performing teams in a fast-paced environment.
• Experience in managing budgets and driving financial performance with multiple high-level peers and investors routinely involved.
• Strong aptitude for computer systems and software.
• Passion for providing exceptional customer experiences and embodying our core customer service elements of:
• CARING – Demonstrated passion for caring about customers and co-workers alike.
• PROFESSIONALISM – Professional presentation and superior written and verbal communication skills.
• EMPOWERMENT – Proactive approach with a proven capability to take ownership of customer concerns.
• LEADERSHIP – Dependability as a team member who inspires others to achieve excellence.
• INCLUSION – Commitment to inclusion and treating everyone with kindness, dignity, and respect.
• College degree preferred.
• Multi-site management or lease up experience is preferred.
• Internal candidates will receive first consideration.