Group and Corporate Travel Desk Coordinator (Alaska Railroad) - ARRC Employees Only Job at State of Alaska
To administer and maintain the group inventory, book group and individual reservations, price, and update manifests and ticket group reservations for parties of 15 or more passengers. Administers all aspects of travel services for internal and external customers. Operates complex and comprehensive computerized reservation systems (ARRC & Sabre) to place rail and airline reservations for domestic and international airline, rail, hotel and cars. Sells group and individual reservations, books tour packages, and answers travel inquiries. Administers and maintains group agreements, space allocations and reports.
Provides customer service by responding to inquiries on group pricing and reservations, answering questions, providing seat assignments, ticketing and assisting with travel plans. Responds to inquiries regarding railroad service, baggage allowances, rates, timetables, tours, events, activities, and other information of interest. Assists in the development, design, and implementation process for procedures, policies, and computer applications for group reservations.
Troubleshoots and resolves reservation system problems with supervisor. Administers group agreements under the direction of the Manager, Reservations and Ticketing and the Director, Strategic Market Initiatives and Guest Services.
Collects deposits or payments by credit card charge, check or cash. Obtains and maintains confidentiality of credit card information. Prints and issues automated or manual airline and rail travel tickets, exchanges and refunds as well as vouchers for travel packages, tours, cars and hotels. Controls and safeguards ticket office cash bank and airline ticket stock.
Ensures compliance with security rules and procedures.
Oversees preparation, reconciliation and submission of weekly Airlines Reporting Corporation (ARC) report.
Coordinates special group requests such as seating, special assistance, etc. Meets and greets group departures as required at depot and facilitates group boarding on train.
Provides a variety of airline travel plans in a cost effective manner with route, fare construction and rule recommendations. Coordinates individual bookings by determining travel dates and destination. Provides service to internal and external customers by answering inquiries regarding rail and airline services, schedules, baggage, car and hotel or related travel information, i.e., quotes rates regarding passengers fares, tour and travel packages. Makes rail, international and domestic airline, car and hotel reservations using computerized reservation systems.
Compiles daily balanced sales transaction reports and submits them to the Accounting Manger. Compiles and maintains monthly report of passenger airline segments booked and submits monthly reports to Manager, Reservations and Ticketing. Compiles and maintains tracking report of car and hotel commissions earned and submits monthly report.
Provides training, written instructions, and procedures in operating Sabre. Provides advice and recommendations on employee business travel arrangements and procedures.
The full position description and example of duties for this position is located under Class Specifications (enter position title in Search): https://www.governmentjobs.com/careers/Alaska/classspecs
High school diploma or GED equivalent is required. Two years of experience in the travel or tourism industry, which must have included the use of a computerized reservation system, is required. Previous experience or training in the use of Sabre or APOLLO is required. Work experience making multiple travel arrangements including rail and airline reservations, preparing airline fare quotes and creating route constructions, booking car rentals, hotel reservations, tour and packages and completing travel authorizations is preferred. Knowledge of travel industry relationships and components of making multiple travel reservations including rail and airlines, groups, tours, hotels, packages and airlines coupled with an in-depth knowledge of reservation/ticketing procedures are required. Ability to handle money, make change, reconcile cash balance reports, transaction audits and reporting is required. Intermediate level of experience using Word and Excel in creating correspondence, making charts, graphs, spreadsheets, formatting, database files and formulas is required. Must be able to type 40 wpm and operate a ten key adding machine by touch. Proven work history in working independently and meeting deadline requirements. Requires excellent communication and interpersonal skills. Must be able to deal tactfully and professionally with internal and external customers.
Incumbent must pass or possess and maintain the Airline Reporting Corporation (ARC) certification. This certification requires the incumbent to possess an in-depth knowledge of the travel industry and its associated fares, codes, and tax calculations, routings, ticketing and accounting requirements and Sabre procedures. Incumbent must re-test every four years in order to maintain certification. Must obtain ARC Specialist certification within 60 days of accepting the position.
Please be sure to include any REQUIRED AND DESIRED QUALIFICATIONS in your APPLICANT PROFILE. If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment and whether full- or part-time. Your application will be closely reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant will not advance to the interview and selection phase of the recruitment.
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.
For applicant password assistance please visit: https://www.governmentjobs.com/js_lostpswd.cfm?&topheader=alaska
Alaska Railroad Human Resources Department
E-Mail: arjobinfo@akrr.com
Mailing Address: P.O. Box 107500, Anchorage, AK 99510-7500
Street Address: 327 West Ship Creek, Anchorage, AK
Fax Number: (907) 265-2542
Alaska Railroad Corporation is an equal opportunity employer
Alaska Railroad Corporation Benefits
The following briefly describes the main benefits available to regular employees of the Alaska Railroad Corporation. Actual benefits differ by bargaining unit.
Retirement Plans
ARRC Pension Plan – Participation is mandatory. You are automatically enrolled in the Plan when you meet the eligibility requirement of your bargaining unit. Employees contribute 9% of their Earnings on a pre-tax basis. The Railroad is exempt from participation in Social Security; however, Medicare Tax is withheld. Participants vest with 5 years of eligible Vesting Service which entitles one to receive a pension benefit at retirement age.
Tier 2 Description (Employees hired after July 1, 2015)
Normal Retirement Age is age 65, however, the plan allows one to retire as early as age 60. The formula for a monthly Normal Retirement Benefits is 2% x Final Average Earnings x all Credited Service.
Early retirement, survivor and disability benefits are available for vested participants.
401(k) Tax Deferred Savings Plan – Participation is optional. You may enroll once you meet the eligibility requirement of your bargaining unit. Depending on the bargaining unit, there may be an employer match.
457 Deferred Compensation Plan – Participation is optional for non-represented employees.
Insurance and Flexible Spending Plans
All plans are optional except the RR Dental Plan for bargaining unit employees.
Health Insurance Plan
A comprehensive health insurance plan, self-insured by the ARRC and administered by Premera Blue Cross Blue Shield of Alaska. Coverage is also available for the employee’s spouse and dependent children. ARRC and the participant share the premium cost. Bargaining unit employees are Eligibility after 90 days, and non-represented employees are eligible as of the date of hire.
The Railroad offers a Prefered Provider Organization plan (PPO Blue Essentials) and a Consumer Directed Healthcare Plan with a Health Saving Account (Gold Essentials). The Plans have the following features.
The Railroad also offers two dental plans.
The Railroad National Dental for repersneted employees
The Alaska Railroad Optional Dental Plan for both represented and non-represented employees.
Paid Leave & Holidays
Vacation Leave –accrual per bi-weekly pay period:
Represented Employees
0-3 Years of Service = 4 Hours
>3-15 Years of Service = 6 Hours
>15 Years of Service = 8 Hours
Non-Represented Employees
0-3 Years of Service = 6 Hours
>3-15 Years of Service = 8 Hours
>15 Years of Service = 10 Hours
Sick Leave: accrues at 4 hours (Represented) or 2 hours (Non-Represented) per pay period.
10 Paid holidays
For additional information regarding these benefits, please go to www.alaskarailroad.com
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