GSG Protective Services is a regional security firm that provides high quality, full-service, security in the Southwest, Central and Northeast United States.

GSGPS specializes in 6 divisions: physical security, protective services, consulting, investigations, technology and training. Our expert leadership team has decades in experience and our company values are professionalism, respect, open communication, training & education, empowerment, customer service and teamwork.

Job Description

GSG Protective Services has openings for GSOC Operator Full-Time in the Los Angeles, CA area. The GSOC Operator is responsible for providing primary and secondary service support in the area of Security and Fire Alarm System Monitoring; Local and Mass Communications; and Local EMS dispatching of personnel. The GSOC Operator also acts as lead on global threat intelligence/incident monitoring, escalation, and alerting (24/7).

Essential Duties and Responsibilities

• Social media monitoring
• Ensure the GSOC functions as the hub for monitoring, analysis and interpretation of risks and threats that may affect company assets or operations
• Answering phones; operate IP based telephone system
• Operating radio; use multi-channel communications
• Call logging; data entry
• Operations support; routing of call information to the appropriate units for handling
• Abide by procedures and protocols in place enable timely and effective response to incidents, alarms, notifications, calls, and other activities related to the GSOC and its role as a central alarm monitoring station.
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
• Ensure all systems, both hardware and software, are supported by the appropriate business unit(s) and are functioning properly.
• Process and evaluate information received from all available sources, and respond with the appropriate communication and/or dispatch procedures
• Support coordination with Security Operations staff to provide necessary documentation in support of uniformed guard force activity (e.g. Officer Dispatch, Incident Reporting, etc.)
• Perform additional tasks and duties as necessary to support client operations
• Additional tasks and duties may be assigned as necessary by GSG Protective Services

Specific Experience Required

• Work history to include demonstration of each of the following:
• Analytic and critical thinking skills with the ability to prepare reports
• Ability to use logic and reasoning to reach conclusions and approaches to problems
• Demonstrated high level of competency with computer systems (e.g., Microsoft software, VMS platforms, social media monitoring, etc.)
• Obtain an average typing speed of 45WPM
• Ability to communicate effectively with IT and Security System professionals
• Demonstrated ability to operate radio, telephone equipment and console monitors
• Flexibility to work various shifts and willingness to assist the team when needed
• Ability to adapt to a dynamic environment while working under stressful conditions

Skills Required

• Effective oral and written communication skills
• Must be able to work a flexible schedule on a variety of shifts
• Proficient computer skills to include Microsoft Office applications (e.g., Word, Excel, Outlook, Access, etc.)
• Ability to assess and evaluate situations effectively
• Ability to identify critical issues quickly and accurately
• Ability to research, investigate, compile information
• Planning and organizing skills
• Problem solving skills
• Coaching, mentoring, motivating skills
• Skilled in synthesizing facts, concepts, principles
• Ability to mediate conflict with tact, diplomacy Must be able to work independently

PPO#16545

Benefits

GSG Protective Services is an equal opportunity employer and strives to provide the best workplace to attract and retain the best people. We recognize that a positive work environment, competitive salary, stable benefits and career development are all key components to the well-being of our GSG Team & growth.

Current benefits at GSGPS: health insurance, dental insurance, vision insurance, group term life insurance (GTL), 401K plan, vacation, sick paid time off (STO), employee recognition programs, and training opportunities.

Job Type: Full-time

Pay: $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Experience:

• Microsoft Office: 1 year (Required)
• Surveillance: 2 years (Required)
• Dispatching: 2 years (Required)

Work Location: In person

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