Job Description

Princess Cruises, Holland America Line, Seabourn and P&O Cruises Australia, united as Holland America Group, offering world-renown vacations at sea to travelers around the globe, are building a dynamic, unified organization to serve its highly experienced teams in both our corporate offices and on board our ships.

We’re looking for an amazing Guest Hotel Fulfillment Specialist to fill this role. You’ll be responsible for finalizing guest hotel reservations requested by clients through the reservation system. This position is responsible for securing any last-minute hotel needs required by the company for irregular operations or to recover customer service issues. This includes monitoring bookings to request additional space and clear waitlists in a timely manner and releasing space to prevent financial penalties. This position will also report on sales and provide feedback to commercial teams to improve the product offering and improve revenue.

Here’s a summary of what Holland America Group is looking for in its Guest Hotel Fulfillment Specialist. Is this you?

Responsibilities

• Guest Hotel inventory management – monitor sales levels and at the appropriate times request additional rooms from hotels, seeking new/different hotels as needed, or release unnecessary rooms to avoid financial penalties or paying for unused rooms.
• Guest Hotel manifesting – responsible for compiling accurate and timely manifests of guests and sending them to hotels. Automation should be developed to improve productivity.
• Clearing waitlists – work within agreed service level agreements with each brand to clear waitlisted guests wanting hotels that have reached their selling capacity. This may involve securing additional rooms at new/different hotels that maintains the company’s expected profitability.
• Resolve customer service issues – partner with customer service teams to ensure that any issues with guest hotels are resolved through direct communication with the hotel. Also, use hotel availability to resolve unrelated customer service issues.
• Generate sales reports – provide all stakeholders with updated views of sales, and then collaborate on pricing and marketing strategies to maximize revenue.
• Ship incidents – secure large hotel blocks as needed to support irregular ship operations as they arise.
• Crew hotel needs – check in with Crew Travel team to see where any overlap between guest hotel space and crew hotel space can be combined to reduce company costs.

Requirements

• Business Administration or Hospitality management experience preferred
• Minimum 3-5 years of experience in travel management,hotel or analysis work
• Proven track record in operational responsibilities
• Proficient in Word and Excel
• Understanding of document sharing tools such as through Sharepoint and Teams.
• Able to work independently
• Experience with engaging with hotels or travel operators in multiple global locations
• Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

Please note that this position can be 100% fully remote, US only

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives
• Base Hourly Range: $15.91 to $21.49. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/.

Holland America Group/ Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America Group/ Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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