Guest Services Agent - Front Desk Job at Durham Hilton

Durham Hilton Durham, NC 27705

$14 - $15 an hour

The Benefits You Deserve. The Best-Known Name in Hospitality. A Proven Management Company. Join Our Team Today!

Perks

Sign-On Bonus! Free Daily Lunch or Dinner, Awesome Hilton Travel Program, Expansive Health & Wellness Benefits Program!

The Benefits you Deserve:

  • LIMITED TIME ONLY - $500 Sign-On Bonus after completing ninety days of service!
  • FREE Lunch buffet served every day and a cooked to order dinner available in the evenings!
  • AMAZING Hilton Team Member Travel Program - Receive room discounts as low as $35 per night at over 2,000 Hilton brand locations worldwide. Receive up to 50% off food and beverage charges. Friends and family members can receive discounts as well!
  • EXTRA Incentive Programs - Earn $5 for each guest you sign-up to be a Hilton Honors member!
  • AWARDS and RECOGNITION - Quarterly Team Member Awards & Recognition!
  • EXPANSIVE Health & Wellness Benefits Program!
    • Free company paid life insurance
    • Health insurance through United Healthcare - Duke is preferred in-network provider
    • Dental insurance
    • Vision insurance
    • Employee assistance program
    • Flexible spending account
    • Identity theft protection
    • Short-Term & Long-Term disability insurance
    • Accident, Critical Illness, Hospital Indemnity & Lifetime Benefit Term insurance
    • 401(k) savings program with company match
  • PAID TIME OFF
    • Holiday Pay for New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, & Christmas Day
      • If you work, receive 8 hours of holiday pay PLUS your regular earnings for the day
      • If you are off, receive 8 hours of holiday pay and enjoy your day off
    • Start earning sick time after 90 days of service
    • Earn forty hours of vacation time after one year of service. Earn eighty hours of vacation time after two years of service

Why You Will Enjoy this Job:

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will:

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
  • Welcome and serve guests in person and over the phone every day.
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

A Proven Management Company:

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.




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