Guest Services Supervisor Job at CrownePlaza Northbrook
Description:
Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk Supervisor to lead our team. You’ll be responsible for supervising the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have great hospitality skills and enjoy providing excellent customer service, apply today!
Requirements:- Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction
- Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies
- Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints
- Handle the front desk schedules and order office supplies as needed
- Strong written and verbal communication skills
- Ability to lead and motivate a team
- Must work 2nd shift (3p - 11) and weekends
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