POSITION: Health Center Manager IV

RANGE: $58,710.00-* $70,194.50*

RESPONSIBLE TO: Regional Operations Manager

SUMMARY: The Health Center Manager will establish and maintain a professional, supportive, and caring environment for their health center staff and patients which includes a focus on patient care, efficient operations, and customer service. They will create and achieve clinical, operational, and financial goals for the health center and support the mission of PPRM. They will demonstrate a strong work ethic, excellent communication, staff management, and organizational skills, and are able to function independently within the health center.

This position is salaried, exempt.

QUALIFICATIONS:

Education

• High school degree or equivalent.

Experience

• Relevant work experience preferred.

• 3-5 years of supervision and management experience in positions of increasing responsibility strongly preferred.

Credentials

• N/A

Knowledge, Skills, and Abilities

• Function independently with a low level of supervision

• Provide excellent customer service

• Demonstrate and facilitate excellent communication

• Provide leadership and staff supervision

• Proactively and positively lead change

• Cultivate a positive and inclusive culture

• Employ critical thinking skills

• Implement and improve processes

• Maintain regulatory compliance

• Demonstrate efficient time management

ESSENTIAL FUNCTIONS:

• Monitors health center flow to ensure quality patient care, timely appointments, minimize flow busters, and reduce staff burnout
• Monitors and intervenes to improve performance indicators and benchmark
• Monitors regulatory compliance with regards to Laboratory, CLIA, HIPAA, OSHA, Minor Abuse Reporting, pharmacy etc.
• Manages appointment templates to achieve access and budget goals.
• Markets and promotes health center
• Coordinates incident reporting
• Assesses facility needs and coordinates cleanliness, maintenance, and improvements
• Liaises with local law enforcement
• Monitors facility compliance with city building/business requirements
• Manages medical records archiving and destruction in coordination with medical records
• Handles and tracks customer complaints
• Orders and receives supplies for health center
• Prepares regular financial reports for submission to accounting
• Intervenes and deescalates in situations of upset
• Support volunteer programming
• Maintains health center security system
• Performs other duties as assigned.
• Participates in abortion services (participation can include referrals, information, education, counseling, performing, scheduling, etc.)

ESSENTIAL SUPERVISORY FUNCTIONS:

Supervision of Staff:

• Guides and supervises employees; assigns and delegates tasks.
• Facilitates communication with employees and acts as an ambassador of house-wide initiatives, goals, and policies.
• Creates and maintains schedule to ensure department coverage. Collaborate with the human resources department when a staff need a leave of absence or requests an accommodation.
• Monitors and authorizes time-sheets and time-off requests.
• Collaborates with Human Resources in the recruitment, hiring, and onboarding of staff.
• Provides professional development, training, and tools to ensure compliance and performance.
• Evaluates employee performance regularly and identifies and provides opportunities for development, coaching, and growth.
• Works to foster positive and productive communication and culture with and among staff.
• Promotes the Values and Service Standards, holds employees accountable to these standards and values, and leads by example.
• Ensures the quality and quantity of work according to established benchmarks and operational needs.
• Ensures implementation of policy and procedure.
• Identify and mitigate risks associated with employment laws such as discrimination and harassment in collaboration with the human resources department.
• Reviews and analyzes employment data, such as engagement and turnover, and proposes and implements changes.

Department Manager:

• Monitors department budget and spends responsibly.
• Monitors, gathers and reports on department data.
• Implements facility policy within department; identifies and resolves potential conflicts.
• Audits functions throughout department to ensure regulatory compliance.
• Communicates regularly on department successes, needs, obstacles, and recommendations.

COVID-19 Vaccine & Booster: PPRM requires that all employees are fully vaccinated and boosted as a condition of employment. An employee is considered fully vaccinated two weeks after receiving the second dose of a two-dose vaccine (Pfizer or Moderna) or one dose of a single- dose vaccination (Johnson and Johnson/Janssen). The COVID-19 vaccine booster shot is required by the first day of employment, or five months after receiving the final dose of the original vaccine series, whichever is later. Proof must be uploaded upon starting. You will upload a picture or pdf of your vaccination card(s) on your first day of orientation.

Background Check Required

Planned Parenthood of the Rocky Mountains is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

About Us:

Planned Parenthood is committed to creating a dynamic work environment that values diversity, equity, inclusion, respect, integrity, customer focus, and innovation. We are committed to creating a welcoming space for all people on our staff, in our health centers, and in our community. We do this by tending to the team, respecting and honoring all people, jumping in, trying and learning, caring for our business, and returning to our mission.

Job Type: Full-time

Pay: $58,710.00 - $70,194.50 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Las Vegas, NV: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 1 year (Preferred)

Work Location: One location

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