Overview

Responsibilities

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  Informaticians use their knowledge of practice operations and patient care combined with their understanding of informatics concepts, methods, and health informatics. Analyze workflows and be able to promote process changes to support the proficient use of the system.
  a. Assess information and knowledge needs of health care professionals and patients.
  b. Characterize, evaluate, and refine operational processes.
  c. Works to ensure compliance with HIPAA and other regulatory requirements.
  d. As necessary, maintains clinical policies and procedures, as they relate to computerized documentation.
  e. Assist with complex projects and assist project leader and manager where appropriate.
  f. Works independently or in junction with a Clinical Informatics Specialist on all routine assignments and strives to improve skills & problem-solving abilities.
  g. Completes assigned projects on time.
  h. Assist in the analysis, development, testing, and implementation phases of new systems and future growth.
  i. Participates in the development of project-specific work plans and tasks.
  j. Provides leadership on assigned projects.
  k. Analyzes and evaluates present or proposed business procedures or problems to define data processing needs and workflow.
  l. Participate in the procurement, customization, development, implementation, evaluation, and continuous improvement of clinical information systems.
  m. Uses judgment and seeks assistance when guidelines, policies, and processes are inadequate, significant deviations are proposed, or when unanticipated problems arise.
  n. Maintains patient confidentiality at all times.
  o. Assist with the optimization enhancement phrase.
  p. Maintains current knowledge with respect to relevant technology, equipment, and/or systems.
• Provides support of multi-user operating systems, hardware and software tools, training, maintenance, and support of these systems.
  a. Helps identify, monitor and resolve outstanding system/application problems and issues with clinical applications in a timely manner.
  b. Be a subject matter expert in one or more practice management systems to act as the system ?expert? and liaison to end-users.
  c. Demonstrates the ability to learn and improve troubleshooting skills by actively participating in education programs.
  d. Provide on-site support.
  e. Escalates problems to the proper person/groups in a timely manner.
  f. Assess situations and provides a professional and timely status under urgent conditions.
  g. Troubleshoots and resolves, or coordinates appropriate resources for hardware, software, and / or connectivity problems, including user access and component configuration.
  h. Provides advanced technical assistance and maintenance support to end users. Serving as first level support when assigned. Recommend / provide additional training as needs are identified.
  Conduct training with end users ? either one on one or group sessions.
• Assist in creating of education/training documentation that help the end-users maximize the use of the features and functions of the application.
  a. Document projects, writes and / or reviews user instructions and trains as needed.
  b. Assist in creation of training documentation that is user friendly, detailed and precise.
  c. Serves as a professional role model within the clinical settings.
  d. Serves as a mentor in the development of peers and staff
  e. Initiates and promotes performance improvement activities designed to promote quality patient care and accountability
• Actively support IS policies, procedures and initiatives.
  a. Attends regular departmental and Towne Hall meetings, and promote/exemplify excellent customer service as aligned with WellStar?s Standards of Gold.
  b. Exhibit tact, professionalism, good personal grooming and create a favorable impression to the public and all health system staff through professional dress and good customer service skills.
  c. Participates on committees and attends meetings as needed. Complete assigned projects.
  d. Participates in special projects as required.
• Enhance professional growth and development through education programs, workshops or other educational opportunities that may be presented.
  a. Keep abreast of current events in clinical informatics
  b. Sets and achieves personal goals to advance career-related skills, knowledge and abilities and helps others to improve their skills

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  Performs other duties as assigned
• Complies with all WellStar Health System policies, standards of work, and code of conduct.

Qualifications

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  Associate's Degree in business or related field of study from an accredited university Required

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  minimum 5 years of healthcare experience Required
• minimum 5 years of healthcare management experience in lieu of Associate degree Required

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  Ability to read, write and speak the English language.
• Strong customer service skills.
• Proficient in the use of Internet browsers and Microsoft Office products.
• Excellent verbal and written communication skills.
• Must be organized and have the ability to analyze and troubleshoot problems.
• This individual must have good interpersonal skills and be able to work as part of a team.
• The ability to multi-task is essential, as is the ability to function in stressful and emergency situations.
• Strong detail orientation and time management skills are required.
• Knowledge of clinical practice operations and clinical workflow in an office setting is necessary.

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  Epic Certification Required within 1 year of hire in role.