Established as one of the premier insurance agencies in the USA, Marsh & McLennan Agency (MMA) is meeting the needs of mid-sized businesses across the country. MMA’s services are targeted to customers who seek professional advice and have complex needs, limited resources and desire to work with professionals that have experience, resources and expertise relevant to their industry.

MMA provides global risk management, risk consulting, insurance brokerage, alternative risk financing, and program management services for businesses, public entities, associations, professional services organizations, and private clients (high net worth). We offer specialized solutions and services covering a wide spectrum of business needs and exposures. Our goal is to help our clients achieve their business objectives.

The Healthcare Safety Consultant applies his or her risk management expertise to promote and improve clients’ safety culture through on-site safety inspections, written healthcare safety programs and healthcare safety training presentations. He or she works directly with clients to assess and mitigate their safety risks and exposure through preventative, pro-active policies and procedures. The Healthcare Safety Advocate focuses on both workers’ compensation and professional liability.

HEALTHCARE

• Provides safety consultation for assigned clients
• Conducts on-site safety inspections at various client locations where operations may include, but not be limited to, healthcare and related operations
• Conducts periodic safety training in areas of proficiency as requested by clients and producers
• Schedules and conducts client surveys along with preparing and submitting activity reports in management system
• Assists with OSHA compliance and public health/Medicare compliance
• Schedules and conducts client surveys along with preparing and submitting activity reports in agency management system
• Updates and informs production team with timely information regarding client service
• Attends risk management, quality assurance and safety meetings
• Develops written healthcare safety programs for various operations related to client
• Provides risk management services and marketing information to potential and current clients
• Completes proposals for safety services to assist with achieving department revenue goals
• Provides services that are credibly calculated to increase client value

EXECUTION OF CLIENT SERVICE

• Works with Producer and/or Account Executives, service team, carriers and other internal departments to plan, execute and track customized service strategy for each client, designed to create measurable value and efficiencies in their businesses
• Advise the creation of proposals, providing summary of programs and options, service plan and other specific deliverables designed to support clients in making decisions about insurance programs
• Builds personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email and in-person meetings
• Analyzes risk, coverage, program structure and recommends options; executes coverage and program changes
• Oversees the accuracy and display of information in client portals; consults with and enacts client decisions on access to portal by their staff
• Leverages insurance knowledge and communication skills to explain coverage terms, program options and other items to clients as needed
• Works with internal departments to ensure cohesiveness and timeliness of service execution and creates report of service plan execution through commitment report
• Takes an enterprise-wide approach to client service by collaborating with other service teams to create a cohesive client service experience
• Manages time effectively to prioritize workload, client service requests and service parameters on business processes

DATA AND PROCESS INTEGRITY

• Consistently follows service workflows and appropriately engages internal resources such as process support team, procedure manuals and reporting tools to ensure efficiency and accuracy of execution
• Accurately maintains complete client files including the clear documentation of account detail in agency management systems including policy information, activities, attachments and correspondence
• Achieves desired levels of data completeness and process integrity by consistently meeting activity timelines, quality metrics and goals

PEER RELATIONSHIPS

• Participates in ongoing scheduled meetings with service team to discuss accounts, renewals, service needs, service platform, etc.
• Trains, guides and mentors Healthcare Safety team members and other peers
• Communicates effectively with team members and provides timely and complete information to allow them to establish positive client relationships and efficiently manage their processes and workload
• Develops successful and effective working relationships with Producers, Account Executives, service team members, managers, carriers and members of other departments

REQUIRED:

• RN license designations
• 5+ years in the healthcare industry
• Proficient in Microsoft Office Suite
• Ability to travel 80% of the time
• Home office work area and high speed internet capability

PREFERRED:

• 2+ years of safety experience

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers.

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.