JOB SUMMARY:

• Serves as a single point of contact for referring physicians, patients, and community partners to reduce barriers to needed resources
• Directing clients to sources of emotional, financial, administrative, or cultural support
• Build working relationships, solve problems and support patients as they learn to self-navigate the system

QUALIFICATIONS:

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Coordinate services for individuals in need, including substance use disorder treatment, counseling, transportation, financial assistance, nutrition and housing needs
• Stay informed with changes in the service delivery system and seek current information about available resources
• Manage and maintain a client data tracking system, including updated information, demographics and referrals made and followed up on
• Building client relationships and trust by being an effective communicator and listener, while understanding your role?s boundaries and maintaining a professional relationship
• Responsible for networking and outreach efforts to establish and maintain positive working relationships with key community partners
• Perform navigation work with minimal supervision. May be required to occasionally work irregular hours, attend other job-related meetings and/or training, and perform other duties as assigned

COMMUNICATION RESPONSIBILITIES:

• Continuously works to enhance general public awareness of the Hancock Health and healthy365 Connection Center and recruit partners as part of an ever-expanding network.
• Cultivates community and business relationships to ensure a strong local commitment to promote wellness for generations to come.
• Effectively and consistently communicates with staff and encourage interactive meetings and discussions.

EXPECTED BEHAVIORS:

• Patients First Behavior with patients, visitors, physicians and coworkers while conducting phone business or in-person interactions
• Evidence of effective communications skills with clients, colleagues and community partners
• Ability to gain trust and respect among a wide group of people with multiple levels of educational attainment
• Ability to positively impact people and relationships
• Ability to be flexible and adaptable to meet the needs of all individuals and partnerships
• Able to perform essential functions of the job with or without reasonable accommodations
• Managing multiple priorities