Help Desk Support Technician

Shift: Sunday - Thursday 10pm-7am

Responsibilities: The Help Desk Tech provides support to customers for level 1 issues and escalates as appropriate, serves as a liaison between the company and customers, conveys customer feedback and remediation documentation and knowledge sharing in all technological aspects managed remotely to customer sites. Ensures client satisfaction; maintains accountability throughout resolution, including issue delegation or hand off.

Responsibilities also include server support, Client ticket remediation, adherence to company and departmental process and procedures. Must communicate proactively with team, management, project management and clients to ensure issues and solutions are documented, clarified, effectively addressed, and resolved with appropriate urgency.

Key Skills Required:

• 2 years experience with Microsoft Desktop Operating Systems including Windows 7-10
• Understanding of IT security concepts including malware remediation using antivirus and endpoint security tools.
• 2 years experience with various business productivity applications such as Microsoft Office, Office365, G Suite.
• 2 years experience with Microsoft Windows Server 2008-2016 operating systems.
• 2 years experience with Active Directory, DHCP, DNS, server roles and services.
• Working level of experience with Microsoft Exchange Server and Exchange Online
• 2 years experience: Network LAN/WAN Experience: TCIP/IP/Subnet, VLAN, Site-to-Site VPN, Remote Management tools
• Working level of experience with VMware and Hyper-V.
• MacOS basic knowledge.

All candidates must go through a Criminal background check, EVerify Citizenship Check & Motor Vehicles Report prior to employment.

Job Type: Fulltime

Pay: $17 - $19 per hour

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Night shift
• Weekdays

COVID-19 considerations:
Enhanced cleaning, PPE provided if requested

Ability to commute/relocate:

• Kennesaw, GA 30144: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Have you reviewed this full job posting and confirm that the salary, hours and location all meet your needs in order to be considered for this role?

Experience:

• Windows Operating Systems: 2 years (Required)
• Active Directory: 2 years (Required)
• Microsoft Exchange: 2 years (Required)
• Customer Service/Help Desk: 2 years (Required)
• Microsoft Windows Server: 2 years (Required)
• Computer networking: 2 years (Required)

Work Location: In person

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