Help Desk/Technical Support Job at Akshar IT Solutions
Job Title: Help Desk/Technical Support Eng
Location: Murrysville, PA (Hybrid)
Duration: 12+ Months Contract
Description:
• Conflict Management, Timely Decision Making, Process and Time Management Skills.
• Market foresight, learning agility and teaming
• Ability to deal with multiple tasks and conflicting priorities
• An action/problem solving orientation including independent thought process and independent learning
• Maintain software and computer technical expertise
• Outstanding Interpersonal and communication skills
• Ability to work within a team environment
GROWTH: The successful candidate will:
• Define with their manager goals for personal and professional development
• Take accountability to execute their personal development plan to grow within current role and to prepare for future roles
EDUCATION:
• Minimum of an Associate’s degree, Bachelor’s degree preferred. I.T. related degrees preferred, but will accept other majors with relevant I.T. experience.
EXPERIENCE:
• A minimum of 3+ years of appropriate IT related customer service. Experience in the medical device industry highly desired.
• Professional phone skills and Customer Service Skills highly desired.
• Experience with use of software including Microsoft Office, Word, Excel and SAP required.
• Must possess a good understanding of computer functionality and experience with software/hardware troubleshooting. A demonstrated understanding of computer networks and database structure is also required to perform the role.
• Knowledge of Windows XP, Vista, 7, and 8 Operating systems required.
• Knowledge of Android and iOS mobile operating systems highly desired.
• Knowledge of SQL Server preferred.
Job Type: Contract
Schedule:
- 8 hour shift
Work Location: On the road
Speak with the employer
+91 8839431711
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