Pomeroy is currently seeking a remote Help Desk Technician in Phoenix, AZ for a long-term contract opportunity with potential to extend or convert to hire. The Help Desk Technician will provide first and second-level support, while offering excellent customer service for technical infrastructure.

Responsibilities:

• Provides user support for computer systems and standard corporate software products
• Provides comprehensive local and remote technical support for corporate colleagues
• Configure and install a broad range of new and used computer equipment and peripherals
• Troubleshoot an assortment of technical issues with the assistance of peers and vendors
• Conduct user training on various technical-related topics when needed
• Assist in moving, adding or changing user workstations and peripherals as needed
• Effectively prioritize support issues and tasks by documenting assigned help desk requests and following up on unresolved issues
• Provides support for operating systems, virus scanning, malware and spyware removal, data recovery, and proper archive procedures

Qualifications:

• Associates degree in a technical discipline, applicable certification. Equivalent experience may be considered in lieu of formal education or certification
• 1+ year experience working in a technical operating capacity or experience focusing on PC applications and hardware
• Requires a customer service mindset and professionalism throughout all interactions with the users
• Demonstrated experience in Microsoft operating systems
• Knowledge of various network environments (Wi-Fi, Ethernet, etc.)
• Demonstrated ability to function in a multi-tasking environment
• Demonstrated ability to work with various levels of colleagues from top management to new hires

Job Types: Full-time, Contract, Temp-to-hire

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Software troubleshooting: 1 year (Preferred)

Work Location: Remote

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