Summary:

As our Home Care Coordinator, you will work very closely with the Operations Manager to provide Recruiting/Scheduling support to grow the company. The Home Care Coordinator will maintain all job requirements listed below. This position is a great fit for someone who enjoys phone interaction and has a professional, yet compassionate demeanor in all communication. Working under pressure is a key component to success in this position.

Hours: Monday-Friday 8 am-5 pm

Hours: Full time (40 hours), Mon-Fri 8 AM-5 PM

Salary: 30,000-50,000/Year

ON-CALL every other week required (Sunday-Saturday)

Job Requirements:

• Providing excellent, positive, and professional phone service to clients and caregivers
• Schedules and coordinates day-to-day caregivers' schedules by following the scheduling process
• Performs after-hours on-call responsibilities (On-Call rotation REQUIRED).
• Actively monitors schedules to ensure caregivers are getting to their scheduled shifts, and clients are always updated with schedule changes.
• Ensuring caregivers are adhering to AMADA Senior Care’s values, mission, and expectations
• Answering all incoming calls to meet clients' and caregivers needs
• Making outgoing calls, sending emails, and text messages regarding any coverage shifts
• Checking/responding to office voicemails, emails, and text messages
• Updating and maintaining various reports for accurate data entry
• Reviewing open shifts and filling them with consistency
• Follows up on all missed clock-ins and clock-outs via phone/text notifications including missed shifts or visits
• Making outbound cold calls and dials for hiring new caregivers (50-100 weekly dials)
• Setting up at least 15 interviews weekly
• Running successful orientation and training classes for new caregivers
• Bringing in a minimum of 3 new orientees into our training class weekly
• Conducting employment verification and reference checks on new hires
• Scanning caregivers required documents properly into our CRM system
• Reporting Key Progress Improvements (KPIs).
• Coordinate and assist with recruiting events as necessary and requested.
• Provide other project support as needed for various purposes.
• Make recommendations for process improvement.

SKILLS & QUALIFICATIONS

• Organizational skills
• Ability to prioritize and complete projects within the deadline, including working under pressure
• Knowledge of HR policies (preferred)
• Excellent communication skills including telephone, in-person, cold-calling and written required
• Must have the ability to foster and maintain relationships

EDUCATION AND EXPERIENCE

• Associates degree (required)
• Or 2+ or more years in the Health Care industry (required)

Position location:

• Full-time position located in Omaha, NE
• In-person, in-office position
• No hybrid works are available

About the Company

Amada Senior Care provides non-medical caregivers to care for seniors in their homes. Our goal is to assist seniors to remain independent as they age in place, within their homes. Our dedicated caregivers assist with activities of daily living. What sets Amada apart is our expertise in Long-Term Care Insurance. We educate and assist those with LTC policies and help them turn on their policies, which can cover the cost of our service. If you are someone who enjoys empowering and working alongside seniors and their loved ones, Amada Senior Care welcomes you with open arms to apply.

DISCLAIMER:

This position description is designed to give the candidate an overall view of the position. It should not be considered inclusive of any and all duties of the Recruiter position. Duties, responsibilities, and activities of the Recruiter may change and evolve as the needs of Amada Senior Care change and evolve. AMADA Senior Care will do its best to communicate with Home Care Coordinator regarding these evolving work needs

Job Type: Full-time

Pay: $30,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Overnight shift
• Overtime

Work setting:

• In-person
• Office

Work Location: In person

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