Hotel Front Desk Agent Job at Element Lexington
We are looking for a full-time or part-time Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodations. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. You will help create a pleasant and memorable stay for our guests. If you have a knack for customer service we’d like to meet you.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ requests in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Customer service attitude
- Excellent communication and organizational skills
Job Type: Full-time, Part-time
Pay: $17.00 per hour paid weekly!
Benefits (after a specific time period):
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
- Holiday pay
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus pay
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
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