Hotel Front Desk Clerk Job at La Quinta Inn Berkeley
Front Desk agents are personally involved in the daily operations and success of this hotel. The main aspect of the job is to ensure the guest’s stay, from reservation to check-out, is as efficient and friendly as possible. We want to exceed our guest’s expectations and always go that extra mile to prove how important they are to our success.
Responsibilities include assisting guests with the check-in and check-out process, being proficient in local area amenities (nearest restaurants, gas stations, banks/atms, post offices, shopping, etc), handling guests’ concerns immediately and requesting management assistance if necessary, having a detailed knowledge of the hotel amenities including all systems in the guest rooms (phone systems, internet use, movies, long distance phone calls, how to work the thermostat, etc), and ensuring, through their actions, the highest level of guest satisfaction possible. Front Desk agents must sell the value of our hotel and strive to earn the most reservations and room sales via phone and personal contact with potential guests.
Job Types: Full-time, Part-time
Pay: $17.50 - $18.00 per hour
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Experience:
- Hotel experience: 1 year (Required)
Work Location: One location
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