Description:

• Primary focus of this role will be processing Help Desk Service requests to add Contingent Workers/Contractors to the Empower system.
• Candidates will need to be local to Akron, OH, role will be mainly remote but may need to come onsite from time to time.
• SASS testing will be required and will be conducted in Akron, OH at the GO.
• Possibility of contract-to-hire.
• The HR Administrative Technician is part of the Org Management team.
• The primary focus of this position will be processing Help Desk Service Requests to add contingent workers/contractors to the Empower system.
• This position will also perform contractor data changes, reviewing and uploading contractor background check attestation forms, and other related requests.
• The HR Admin Tech will also be responsible for escalating contractor-related issues as needed (e.g., Contractor Background Check Attestation concerns).
• Other duties to support and assist the Org Management team may also be assigned.

Responsibilities include:

• Utilizing the Empower Help Desk technology for completing and resolving assigned service requests.
• Inputting Contingent Workers/Contractors into Empower based on information from the Help Desk Service Request.
• Reviewing Contractor Background Attestation forms for inaccuracies and taking the applicable steps to resolve any issues.
• Demonstrating sound internal and external customer service.
• Performing a variety of technical administrative assignments requiring initiative, judgment and well- developed knowledge and skills.
• Updating basic contingent worker/contractor data timely and accurately as needed.
• Supporting all team members with routine, day to day, and administrative activities.
• Maintaining a high degree of con?dentiality on contractor and employee-related information.
• Taking initiative to solve problems and bring issues to closure.
• Demonstrating a willingness to question established procedures and processes.
• Proactively working to ensure knowledge is transferred to others.

Quali?cations:

• High school diploma or GED required.
• Minimum 0-5 years’ work experience required.
• Must pass the Company’s EEI Support and Administrative Selection System (SASS) test.
• Prior experience in an administrative support or coordinator role preferred.
• Fundamental written and verbal communication skills.
• Fundamental skills in Microsoft O?ce applications (Word, Excel, and PowerPoint).
• Experience handling con?dential information preferred.
• Ability to follow established practices, procedures, and instructions, and complete assigned tasks in a thorough, timely and accurate manner.
• Demonstrate strong organizational skills and attention to detail.
• Ability to work in a demanding environment.
• Excellent customer service skills, including the ability to be friendly, courteous, and helpful towards internal and external customers.

Job Type: Full-time

Salary: $21.00 - $22.00 per hour

Benefits:

• Dental insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Athens, GA 30601: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Speak with the employer
+91 609-796-9502

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