Description

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees.

Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures.

Learn about our company culture directly from our team.

YOU

HR Operations will deliver a no-equal experience throughout the employee’s lifecycle. As an integral part of the team, the HR Operations Administrator will provide customer service based support for HR Operations programs, activities, and processes including but not limited to new hire processing, onboarding, HRIS transactions, transitions and record keeping. This position will also provide administrative and general support to the HR Operations team on a variety of routine activities as assigned.

WHAT YOU’LL BE DOING (% of Time)

Service Delivery (85%)

• Using established protocols and tiered escalation, respond to issues and requests from HR, employees and managers in accordance with published service levels agreements (SLAs).
• Perform supported end-to-end employee lifecycle HR processes including job requisition processing, new hire processing, onboarding, HRIS transactions, integration, transitions, and record keeping.
• Answer incoming requests and aim for the highest level of customer satisfaction.
• Prepare and process service requests for employee actions as needed in a timely manner, ensure data integrity, and follow up as necessary to assure completion of actions.
• Print, prepare, assemble, and maintain documentation, files, and materials in a timely manner. Distribute to appropriate parties and monitor per established procedures and protocols.

HR Operations Support Functions (15%)

• Provide administrative support to HR Operations team as appropriate with a variety of administrative tasks and assignments.

DESIRED SKILLS AND EXPERIENCE

If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too:

• High School Diploma required
• Bachelor’s Degree preferred
• 2 years experience providing a broad range of customer focused administrative services.
• Ability to engage and interact with customers in an outgoing, proactive, friendly, cordial, professional, and respectful manner at all times. Ability to interact patiently and diplomatically with all people.
• Demonstrated experience in performing duties within a highly detail-oriented position, with ability to prioritize and handle multiple projects in a proactive manner.
• Customer Focus: Excellent customer service skills with focus on high customer satisfaction through first call resolution, response and escalation protocols, professionalism, service quality and integrity.
• Communication: Excellent communication skills with the ability to produce high quality work (documents, reports, correspondence) that is concise, logical and grammatically correct. Experience reviewing the work of self to ensure quality and accuracy.
• Experience interacting effectively and diplomatically with others and establishing and maintaining cooperative working relationships within a diverse environment.
• Decision Making & Judgment: Ability to use excellent judgment and exercise discretion in carrying out duties related to confidential matters.
• Prioritization: Excellent organizational skills with ability to establish effective task tracking systems.
• Fundamental computer skills using a variety of technology tools and applications such as HR Information System, case management system, Word, Excel, and Outlook. Knowledge of Smart Sheets.
• Ability to work core business hours and occasional overtime as needed.

Travel

This position requires travel up to 5% of the time.

Work Status & Location

This full-time, non-exempt position is located in McKinney, TX.

Relocation

Relocation is not available for this position.

PAY

$22 - $27/hr

REWARDS AT SIMPSON STRONG-TIE

We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.

• Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue — directly or indirectly – and should be rewarded by sharing the company profits.
• Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more.

In keeping with the Company's commitment to the communities in which it does business, we are an equal opportunity employer. This means that to the fullest extent required by local law, employment decisions are based on merit and business needs and not on race, color, citizenship status, national origin, ancestry, sex, gender (which state law may define to include gender identity/expression, transgender identity, pregnancy, childbirth or related medical condition, and gender stereotyping), sexual orientation, age, religion, creed, physical or mental disability, genetic information, medical condition, covered marital status, protected veteran status, or any other basis protected by applicable law.

Please note all job offers are contingent upon a successful background investigation and drug test. Simpson Strong-Tie’s drug policy is based upon Federal Law, and therefore will screen applicants for amphetamines, including methamphetamines, cocaine, marijuana/THC, phencyclidine, and opiates.

#NowHiring #GetHired #Hiring #HiringNow