In collaboration with the Commerce Portfolio Director, the Hybrid Managing Consultant plans, directs, and coordinates activities of assigned Salesforce Commerce Cloud projects and associated personnel, subcontractors, and vendors to ensure that client service delivery is effectively managed on all dimensions: budget, timeline, quality, deliverables/outcomes, teaming/collaboration and updates/communication with a high degree of client satisfaction. Teams with other consulting and sales colleagues to develop a trusted advisor relationship with clients with the specific objective of achieving further penetration into accounts and attaining meaningful follow-on sales.
Primary Duties & Responsibilities
Delivery (30%)
- Regularly serves in the lead consultant role on a project team to provide guidance to other team members.
- Establishes contact with necessary stakeholders
- Reviews business and technical requirements from multiple user areas to ensure compatibility, identify gaps & inconsistencies and eliminate conflicting requirements
- Understands the business factors and motivators driving technology decisions with clients
- Participates in determining business requirements, technical requirements, and solution architecture for clients
- Provides input to final recommendations for technology solutions to meet business requirements
- Prepares and completes technical design inspection of other team members
- Gathers feedback and input from team members and works with senior project staff to optimize client relationship and improve quality
- Consistently achieves outstanding Client Satisfaction results on all consulting engagements
- Maintains accountability to work estimates and project financials
- Builds client-focused relationships with clients to identify business challenges
- Makes recommendations to solve client problems
- Complies with all time compliance and time entry guidelines
- Meets billable utilization target
Practice Development: Supports activities that drive practice growth and profitability
Pre-Sales (70%)
- Directly interacts with clients, sales personnel and CDW Presales Architects to identify, qualify, and validate client requirements for technology solutions. Pursuit activities include meeting with C-Suite personnel, creating and delivering presentations to drive Digital and/or Data solutions
- Creates solution prototypes and POCs which illustrate business value and garner client buy-in
- Provides technical perspective to ensure a realistic estimation of scope, cost and level of effort for proposal generation
- Creates proposals and contractually sound Statements of Work (SOWs), solution work estimates, and total solution pricing for profitable post-sales delivery integration, implementation and delivery. Provides significant and demonstrated services solution sales to meet practice goals
- Develops Cost/Benefit Analysis and rationale for large complex projects or programs with input from others on the account team
- Provides technical leadership in the core competencies and related offerings of Salesforce B2C/B2B Commerce Cloud
- Conducts research & development work targeted to create frameworks, utilities, or best practices to enhance the efficiency and quality of client delivery efforts
- Cataloguing existing intellectual property (IP), determining strategic areas for IP development (including input into training and education plans), and evangelizing the use of practice IP by delivery teams
- Contributes and develops best practices, strategies, methodologies and documentation/templates. Occasionally presents externally as a thought leader at a regional level.
Basic Qualifications
- Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field
- At least eight (8) years related work experience with one or more Digital and/or Data solutions in the Sirius portfolio
Other Required Qualifications
- Related work experience with Salesforce development, to include
- Salesforce B2C/B2B Commerce Cloud development
- Experience with client and server development (e.g. Html/CSS, RESTful web services, Node.js)
- Demonstrated skills and significant experience with common Salesforce B2C/B2B Commerce Cloud integrations (e.g., CMS, DAM, PIM, OMS, ERP)
- Experience with leading Cloud / SaaS technologies
- Demonstrated ability to collaborate effectively with a wide variety of client and CDW team members, including management and technical staff
- Demonstrated ability to understand a client’s requirements and present appropriate architectural options
- Demonstrated ability to provide guidance and leadership to less experienced technical team members, including delegating technical tasks, and resolving issues of poor technical execution without escalation
- Three or more of the following certifications: Salesforce Accredited B2B Commerce Administrator, Salesforce Certified Administrator, Salesforce Certified Development Lifecycle and Deployment Architect,
Salesforce Certified Experience Cloud Consultant - Demonstrated ability to architect large projects from pre-sales Discovery to Solution Outline
- Demonstrated presentation and communication skills, including effectively communicating one-on-one, and in small and large groups, using a variety of presentation methods to sustain the audiences’ engagement
- Demonstrated time management and organizational skills; ability to handle multiple concurrent projects simultaneously
- Demonstrated ability to establish positive working relationships and conduct complex and important work critical to the organization in a team consulting environment
Preferred Qualifications
- Certifications in Salesforce B2C/B2B Commerce Cloud
- Consulting experience, especially in an agency or global systems integrator environment
- Additional Salesforce certifications
- Knowledge of and experience with competitive e-commerce offerings, for purposes of consulting with clients to explain the benefits of Salesforce B2C/B2B Commerce Cloud
Data Privacy and Security
- All CDW employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with CDW policies, standards, and procedures related to security and report security violations to the appropriate CDW authority.
- Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. Other data privacy and data security related regulatory training may be required based on your role or assignment.
Essential Functions
This position exists to provide technical consulting solutions to customers and as such requires the ability to travel to and from customer sites and interact with customers on an ongoing and regular basis.
The above primary duties, responsibilities, and position requirements are not all inclusive.
CDW is an equal opportunity employer that values diversity. As a government contractor, CDW takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify.
Competencies
Demonstrates competencies defined for the Analyst through Sr. Consultant levels, plus the following:
Business Insight - Knows how businesses work and how organizations make money. Keeps up with current and possible future policies, practices, and trends in the organization, with the competition and in the marketplace. Uses knowledge of business drivers and how strategies and tactics play out in the market to guide actions.
Interpersonal Savvy - Relates comfortably with people across levels, functions, culture and geography. Acts with diplomacy and tact. Builds rapport in an open, friendly, and accepting way. Builds constructive relationships with people both similar and different to self. Picks up on interpersonal and group dynamics.
Organizational Savvy - Is sensitive to how people and organizations function. Anticipates land mines and plans approach accordingly. Deals comfortably with organizational politics. Knows who has power, respect, and influence. Steers through the organizational maze to get things done.
Strategic Mindset - Anticipates future trends and implications accurately. Readily poses future scenarios. Articulates credible pictures and visions of possibilities that will create value. Creates competitive and breakthrough strategies that show a clear connection between vision and action.
Builds Effective Teams - Forms teams with appropriate and diverse mix of styles, perspectives, and experience. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Shares wins and rewards team efforts. Fosters open dialogue and collaboration among the team.
Drives Vision and Purpose - Talks about future possibilities in a positive way. Creates milestones and symbols to rally support behind the vision. Articulates the vision in a way everyone can relate to. Creates organization-wide energy and optimism for the future. Shows personal commitment to the vision.
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